A Greedy Corporation with ZERO Support!

My mom has a PAID Club Pogo account (which is owned by EA), that she's not been able to use since December. It tries to send a verification code to her e-mail, but nothing gets sent. It's not in her spam folder, not in her inbox, not even in her trash. Nothing sends.

I've been trying for MONTHS to help her get into the account, but it's literally impossible; With the e-mail not sending, all I can do is make a support ticket on EA help. I've tried. Multiple times. Oddly, every e-mail verifying that the received the help request DOES go through, to the exact same e-mail. However, it means NOTHING, because no matter how long I wait (Literally ALL DAY), I never get an actual agent.. Even though the site says someone will be available in "about 1 minute"... For that entire time. Frankly, if I had the money, I'd sue on my Dad's behalf since he's been paying for her account using Autopay, that has been unusable for months.

My dad is going to call the credit company later this week and let them know to reject all future payments from EA, since that's our only recourse at this point aside from litigation we can't afford. I expect this post is going to get deleted by the mods, I'd love to be wrong so the word gets out how terrible this company is, but I highly doubt this will do anything other than get deleted. If nothing else, I hope you, OP, get to see that I feel exactly the same way you do. I hope you can at least get your money back or something, because this should be illegal, and I'm fairly confident it is.

Hey there, 

I'm sorry to hear you've been having trouble contacting EA Help Support. I will leave below instructions on how to contact Chat Support. Let us know if you're still having any trouble contacting them or if your issue is not billing/account-related; we might be able to assist you further here in the EA Forums. 

How to chat with EA Help

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

This is the same copy-paste response EA gives every time, but it does NOT work.

There is NO working chat option, NO way to submit a ticket, and NO actual support.

The website just loops users through useless FAQs without any real help. I've been trying for over a month, and I still have no way to change my email or access my account.

Stop pretending there's a functioning support system when there isn’t. EA has completely abandoned its customers.

Can you please confirm the Product and Subject you're selecting when trying to contact support?

Yes. This exactly what I have also done countless times, and no human ever comes through. It gives the e-mail for the support ticket, but it just stays at "Your approximate wait time is: 1 minutes" all day, no human ever responds.

It doesn't matter what product or subject I select because there is no actual way to contact support. The system just loops me through useless FAQs with no option to chat or submit a ticket.

I've been trying for over a month, and EA still offers no real support. This is not an isolated issue—many other players are experiencing the same problem.

I’ve attached screenshots showing exactly how EA’s ‘support’ system doesn’t actually let you contact anyone. If you still claim it works, explain how

If EA truly has a working support system, provide a direct link to chat support that actually works. Otherwise, stop pretending that players have a way to get help when they don't.

Hey vkbvnel24ykx, what browser are you using? I just found out today the reason on my end chat does not work on Mozilla Firefox or certain other browsers. I only learned that trying Google Chrome specifically out of desperation.

Don't show professionalism towards these robots. They will try to avoid as much responsibility as they can because of how much of scum company ea are. I feel sorry for any games that has the ea logo on it and I promised to never touch a ea product ever again. This year just really conclude how much of a scumbag ea actually are and they deserve nothing less or more but hate.

Another robotic conversation delayed or steerer. These robot will avoid the responsibility as much as possible