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sqnresve's avatar
sqnresve
Seasoned Newcomer
1 day ago

Inability to play EA Games on laptop

I tried once a year or two ago. I tried again this weekend. I had a game purchased and loaded onto my laptop. As soon as the game loads, the cursor is moved to the top left corner, and it will not move--it might flash, but it remains stuck in the top left corner. I attempt to move the cursor--nothing. I attempt to see if I can move the cursor using arrow keys or the tab key to see if I can move the cursor to different locations that require the cursor--nothing.

In both cases, I uninstalled the game and asked for a refund. Presently, I am awaiting a refund for the game ordered, but this is unexceptable. If I cannot use the EA app to play a game on the computer, what is the use of the application?

If asked, I will not recommend EA Games to anyone who asks me. Other than the refunding of my money, I have not received the custormer service or the playability of the games that I received when the games were provided by Pop Cap.

v/r
R. Moralez

pc

1 Reply

  • sqnresve's avatar
    sqnresve
    Seasoned Newcomer
    1 day ago

    By the way, a year ago, I posted on the forum:  Regarding Mystery P.I.-The Curious Case of Counterfeit Cove.

    There were two others that reported the same issue--the cursor moved and stays in the top left corner.

    Do you know what was missing? A response from someone at EA acknowledging the problem. Maybe even a means of addressing the issue.

    In the survey, I was offered a text portion to list how my experience was. It was not positive. 

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