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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: geforce now with EA app - need to login every time

Hey @Stefpan1,

Sorry to hear about this issue.

For any issues related to GeForce Now, it is better to reach out to GeForce Now support to get the best assistance.

I believe that it is normal that you need to re-login often when using GeForce Now, as this is not a physical computer that you own, but a cloud service, which makes it likely that it 'changes locations' often and therefore the EA app requires you to re-login.

20 Replies

  • Other platforms like ubisoft, epic, steam - doesn't require login every time I launch game via geforce now. So it is issue connected directly with EA app, not geforce. A couple months ago I had the very same problem with origin - but somehow it has been solved, so i could just launch game and play. This problem came up again when EA app replaced origin. So i just repeat my question - are you going to do something about it?

  • @EA_Leeuw It worked all the time without relogging everytime you start a session. Something Wierd is going on since last update
  • @EA_Leeuw Why this is marked as solved? It's not working fine right now, worked previously before change from origin to EA.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @Stefpan1,

    The EA app works differently than Origin.

    For any issues related to GeForce Now, it is better to reach out to GeForce Now support to get the best assistance.

    Because GeForce Now is not a system that is physically yours, we, unfortunately, can't help with troubleshooting the potential issue. If you reach out to GeForce Now support and pass on the feedback to them, they should be able to pass it on to our teams, who then can look into the potential issue.
  • I will repeat I only have to keep logging in with ea why

  • @EA_Leeuw that's ridiculous, I'm giving you feedback about the issue (which was fine before with origin and geforce), and you can't do anything, but if team geforce will go with the same problem you'll start fixing it? what's the difference? You clearly had in covered in the past. And the issue isn't potential, gosh...
  • Hi @EA_Leeuw 

    I understand where you are coming from.
    But you also need to consider your user base.
    1. How many GeForce Now users do you guys need in order to fix the issue ?
    It was working fine 2 months ago,
    but since , it is really annoying.
    2. Do you want to lower the EA Origin support reputation ?
    3. Can this issue be put as not solved , please ? As most interested people are not happy with the resolution ( the Accepted Solution is not really accepted )
    4. Or Is it the EA Origin support policy to solve an open issue as soon as an answer is given ?
    Many thanks for taking the time to reply though.
    Cheers

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Stefpan1 @spyrou008,

    Thanks for your reply.

    Unfortunately, for any issues related to GeForce Now (or issues that happen on the GeForce Now platform), it is better to reach out to GeForce Now support to get the best assistance.

    Because GeForce Now is not a system that is physically yours, we, unfortunately, can't help with troubleshooting the potential issue.

    If you reach out to GeForce Now support and pass on the feedback to them, they should be able to pass it on to our teams, who then maybe can look at the potential issue.

    There is an article on the GeForce Now website (about a different issue) that explains how you can get in touch with them: https://nvidia.custhelp.com/app/answers/detail/a_id/5261/.

    *GeForce Now is also not a platform that we officially support.

  •  I am having the same problem with Radeon RX 580 series. I have to sign in every time I want to play the game. I had the same problem with Origin. It was never fixed for me. And I also can't open Create A World. At least with Origin, I could work on my worlds in CAW. There are too many issues with the app to have shut down Origin.   

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @megansuzan,

    This thread is about GeForce Now. Are you experiencing the same issue with GeForce Now?
    If not, I would recommend to create a separate thread for this.

    Thanks.
  • Mister? u dont responded correctly once on the guys question. i face the same * problem and its only with your * launcher.
    i dont wanna hear a sorry i wanna see a normal answer. so mister hear the question
    every other company like Ubisoft, Epic Store work together with geforce now for a good experience they make it possible that i can link my account over geforce now dirclty so its always looged in. But for some reason u people at EA dont wanna work together with NVIDIA. 
    So take your phone pls call your highest boss and tell him he lose alot of money if he dont fix that.
    Thanks alot, wanna see a fix in 2 days its not that hard, your boss call NVIDIA and than work on the solution jesus christ.

    2023 and i have to deal with this

  • SanShoted's avatar
    SanShoted
    3 years ago

    He still can't answer you openly. He must respond according to patterns

  • It's been 6 months, and problem still occurs. Anybody from EA got involved or you just responding the same sentence and do nothing?

  • I've started to use GeForce Now few weeks ago, obviously, EA products are the only ones that are not possible to use. I will avoid them and try to tell my friends about my experience.

    Pairing GeForce->Steam->EA better to avoid. I prefere game products of other creators

  • ZunZunRun's avatar
    ZunZunRun
    8 months ago
    @Pgolimowski I've been playing Veilguard on GFN for a week. It's been asking me login to EA every time but suddenly stopped yesterday afternoon, now the game directly starts like with every other launcher.
  • And we're back to login every time. I guess working properly is a bug for EA app.

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