EA_Darko
Community Manager
Community ManagerRe: Unable to Purchase Medal of Honor: Airborne
Hey @Peter780 just tested and I was able to purchase it here: https://www.ea.com/games/medal-of-honor/medal-of-honor-airborne
Darko
Forum Discussion
14 Replies
- EA_Darko
Hey @Peter780 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a phone or chat adviser:
Click on your product EA app
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or call
Darko
- @EA_Darko I have just confirmed the cause of the issue. The problem is with the EA store not showing the price for some regions. Therefore, showing a "price not found" error. My EA store is in US dollars and currently the EA store keeps getting stuck at showing the price in US dollars for Medal of Honor Airborne.
However, if the game is purchased from Europe, the price shows in Euro correctly, and the game can be bought from the EA store in Europe. - @EA_Darko Medal of Honor Airborne is available in my region for purchase. I have just confirmed that. It is available for purchase on Xbox, PlayStation, Retail stores, and it used to be available on the old Origin store. So the problem is definitely a glitch in the EA store not showing the price.
@EA_Darko Actually it has nothing to do with the a user account regional settings. It has to do with your current location. I have used the VPN software that comes with my Anti-Virus software and set the region to Germany for example, and the price showed correctly in the EA store of Germany. In my region, the price doesn't show. Therefore, not allowing me to buy the game. I have also used the EA app to purchase the game, and the same error is present there.
Please check the screenshots that I have provided for proof.
- EA_Darko
I have used a VPN to test this across all regions @Peter780 and am able to do so everywhere, also not seeing other reports of this here or internally so as such it is most likely something account or system related. Have you tried the VPN set to where you live to see what happens?
Darko - @EA_Darko Thanks for your support. Actually the version of the VPN that comes with my Anti-Virus software is currently free, so it doesn't allow location change and is very limited. I can't really understand why this problem is happening. It is not related to my account because even when signed out, the price doesn't show. I think it has to do with something in the internet blocking the price of the game from loading. I have tried different browsers and devices to open the page for Medal of Honor Airborne, and the same error happens.
The game can be bough on Xbox and other places just fine, so I can't really understand why this weird problem happens. I will keep investigating this issue and see what I can come up with. Hello @EA_Darko The price is now showing for Medal of Honor Airborne. However, there is now a new error. EA app keeps showing an error mentioning that the "offer is not purchasable". I believe that this could mean that there is something wrong with the price that is currently showing for the game. This issue happens when I try to purchase the game from the web browser or from the EA app.
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