Unable to install BF2042 from EA Desktop
Hi, I'm unable to install BF2042 through EA Desktop. I preordered the Gold Edition months ago, then cancelled my preorder in order to preorder the standard edition. I preloaded the game through O...
Forum Discussion
I have the same issue.
Preordered the gold edition and cancelled the preorder.
After ordering the standard edition, I'm not able to install it, because EA Desktop still thinks I ordered the gold edition and just interrupts the install with that hiccup error message.
I remember that at the moment when I was between canceling the gold edition and ordering the standard edition, EA Desktop always claimed I preordered the gold edition.
Clearing cache or reinstalling the EA Desktop app doesn't help. It's the same when installing it on a different system, that never had EA Desktop installed before.
I've got a similar problem. Pre-ordered, canceled.
Then because curiosity got the better of me. got a key from a third party reseller and registered it.
Getting the "There was a hiccup" message when trying to download. BF2042 is the only game with problems.
EA_JasonEA SPORTS FC™ Team
Hey @f0rcefl0w,
As you received the code through a third party, it might not work on the EA app. This is a known issue and the teams have been made aware.
If you download and install the game through Origin it should work for you.
@neryuslu Could you reach out to our support team through EA Help to have this looked into? If there is something going wrong on your account, then we can't help with this through the forums.
You can contact our support team here:
Hey @EA_Jason.
Thanks for clarifying. This seems like a confusing oversight to me.
Is the situation going to be fixed soon? It's pretty confusing, most certainly because having both EA Desktop (because Game Pass) and Origin (because of issues like these) installed doesn't always play nice.Technically this makes no sense.
Both of our issues are the exact same, related to the cancelled pre-order that was not removed from the EA Desktop app when cancelling.
Therefore when you try to install, it still wants to install the initial purchase even though it was cancelled, resulting in the install failing.
This has absolutely nothing to do with a 3rd party purchase or whatsover.
