Unable to install BF2042 from EA Desktop
Hi, I'm unable to install BF2042 through EA Desktop. I preordered the Gold Edition months ago, then cancelled my preorder in order to preorder the standard edition. I preloaded the game through O...
Forum Discussion
EA_Jason
EA SPORTS FC™ Team
EA SPORTS FC™ TeamHey @f0rcefl0w,
As you received the code through a third party, it might not work on the EA app. This is a known issue and the teams have been made aware.
If you download and install the game through Origin it should work for you.
@neryuslu Could you reach out to our support team through EA Help to have this looked into? If there is something going wrong on your account, then we can't help with this through the forums.
You can contact our support team here:
Hey @EA_Jason.
Thanks for clarifying. This seems like a confusing oversight to me.
Is the situation going to be fixed soon? It's pretty confusing, most certainly because having both EA Desktop (because Game Pass) and Origin (because of issues like these) installed doesn't always play nice.
Technically this makes no sense.
Both of our issues are the exact same, related to the cancelled pre-order that was not removed from the EA Desktop app when cancelling.
Therefore when you try to install, it still wants to install the initial purchase even though it was cancelled, resulting in the install failing.
This has absolutely nothing to do with a 3rd party purchase or whatsover.
- EA_Jason
That's why I gave you the suggestion to reach out to our support team @neryuslu, the problem that you are experiencing seems different than 3rd party codes not working on the EA app.
I think somehow I'm experiencing both problems:
- Pre-ordered the game, then cancelled when the beta was underwhelming for me
- Bought the game at a third-party retailer at launch day and registered the code
Might be important to seperate the issues.
Thanks in advance, hope we'll fix this soon 🙂
