Forum Discussion

Peter780's avatar
Peter780
Rising Scout
3 years ago

Unable to Purchase Medal of Honor: Airborne

I am currently unable to purchase Medal of Honor: Airborne. When I go to the website of the game to purchase it, the purchase function doesn't show the price and doesn't even work. Please fix it.

15 Replies

  • Peter780's avatar
    Peter780
    Rising Scout
    3 years ago

    @EA_Darko Thanks for the response. I have just tried purchasing the game using the same link you provided, and it still doesn't work. Please check the attachment I have just provided for more information on the error.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Peter780 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a phone or chat adviser:

    Click on your product EA app

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or call

    Darko

  • Peter780's avatar
    Peter780
    Rising Scout
    3 years ago

    @EA_DarkoThanks a lot. I will contact EA live support and report back the results. This issue only happens with Medal of Honor Airborne though. I am able to purchase most of the other EA games just fine.

  • Peter780's avatar
    Peter780
    Rising Scout
    3 years ago
    @EA_Darko I have just confirmed the cause of the issue. The problem is with the EA store not showing the price for some regions. Therefore, showing a "price not found" error. My EA store is in US dollars and currently the EA store keeps getting stuck at showing the price in US dollars for Medal of Honor Airborne.

    However, if the game is purchased from Europe, the price shows in Euro correctly, and the game can be bought from the EA store in Europe.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Peter780 there can be restrictions on what is available from region to region.

    Darko

  • Peter780's avatar
    Peter780
    Rising Scout
    3 years ago
    @EA_Darko Medal of Honor Airborne is available in my region for purchase. I have just confirmed that. It is available for purchase on Xbox, PlayStation, Retail stores, and it used to be available on the old Origin store. So the problem is definitely a glitch in the EA store not showing the price.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Not seeing other reports of this or able to recreate it myself using different region accounts @Peter780.

    When I attempt to purchase it I am able to do so without issues.


    Darko 

  • Peter780's avatar
    Peter780
    Rising Scout
    3 years ago

    @EA_Darko  Actually it has nothing to do with the a user account regional settings. It has to do with your current location. I have used the VPN software that comes with my Anti-Virus software and set the region to Germany for example, and the price showed correctly in the EA store of Germany. In my region, the price doesn't show. Therefore, not allowing me to buy the game. I have also used the EA app to purchase the game, and the same error is present there.

    Please check the screenshots that I have provided for proof.

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