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Meine Sammlung ist weiterhin leer. hat wer ein Tipp? ","body@stringLength":"194","rawBody":"

Meine Spielesammlung ist leer.

habe die EA APP neu installiert was aber nichts geracht hat. immer noch keine Spiele.

Meine Sammlung ist weiterhin leer.

hat wer ein Tipp?

","kudosSumWeight":1,"postTime":"2023-01-11T19:14:41.579Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7492942_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1447},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:7492942":{"__typename":"Conversation","id":"conversation:7492942","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7492942"},"lastPostingActivityTime":"2023-05-24T21:16:07.760+01:00","lastPostTime":"2023-05-24T21:16:07.760+01:00","unreadReplyCount":24,"isSubscribed":false},"ModerationData:moderation_data:7492942":{"__typename":"ModerationData","id":"moderation_data:7492942","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7492942_1":{"__typename":"Revision","id":"revision:7492942_1","lastEditTime":"2023-01-11T19:14:41.579Z"},"ForumReplyMessage:message:7492963":{"__typename":"ForumReplyMessage","id":"message:7492963","conversation":{"__ref":"Conversation:conversation:7492942"},"author":{"__ref":"User:user:32"},"revisionNum":1,"uid":7492963,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-de"},"subject":"Re: Spielesammlung leer","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7492963"},"parent":{"__ref":"ForumReplyMessage:message:7492962"},"body":"

Hallo @Kordal,

\n\n

hier im Forum haben wir keinen Zugriff auf Konten, weswegen ich nicht sehen kann, was und wo du Tickets hast.

\n\n

Ich bin mir gerade nicht sicher, was du mit der neuen Oberfläche meinst - sprichst du von EA Support oder der EA app? Und wenn du von dieser Plattform sprichst, meinst du damit das AHQ?

\n\n

Am besten ist es, ein Ticket über den EA Support zu öffnen. Dort solltest du dann auch die Tickets danach sehen können.

\n\n

- Pythia

","body@stringLength":"699","rawBody":"

Hallo @Kordal,

\n\n

hier im Forum haben wir keinen Zugriff auf Konten, weswegen ich nicht sehen kann, was und wo du Tickets hast.

\n\n

Ich bin mir gerade nicht sicher, was du mit der neuen Oberfläche meinst - sprichst du von EA Support oder der EA app? Und wenn du von dieser Plattform sprichst, meinst du damit das AHQ?

\n\n

Am besten ist es, ein Ticket über den EA Support zu öffnen. Dort solltest du dann auch die Tickets danach sehen können.

\n\n

- Pythia

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Das Problem sollte behoben sein. Meldet euch im besten Fall einmal ab und wieder an.

https://twitter.com/EAHelp/status/1613272529560391695?cxt=HHwWnsC-pa60v-MsAAAA

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Hallo @mysterio42,

\n\n

auf welche Weise hast du den EA Support denn kontaktiert? Es kann teilweise ein paar Tage dauern, bis der Support sich zurückmeldet, wenn du die E-Mail Option gewählt hast.

\n\n

Kannst du einmal sicherstellen, dass du mit dem richtigen Konto eingeloggt bist?

Ansonsten würde ich erstmal auf die Antwort vom Support warten, oder einen Fall über Chat öffnen, falls E-Mail dir zu langsam ist. Du kannst den Support dann auch fragen, ob alle deine Spiele auf deinem Konto aktiv oder aktiviert sind, da es manchmal vorkommt, dass eine deaktivierte Version eines Spieles die aktive Version überschreibt, oder ähnliches. Hier im Forum haben wir keinen Einblick auf dein Konto, weswegen der Support an diesem Punkt als Erstes nachschauen muss, ob alles mit deinem Account in Ordnung ist.

\n\n

- Pythia

","body@stringLength":"1053","rawBody":"

Hallo @mysterio42,

\n\n

auf welche Weise hast du den EA Support denn kontaktiert? Es kann teilweise ein paar Tage dauern, bis der Support sich zurückmeldet, wenn du die E-Mail Option gewählt hast.

\n\n

- Pythia

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Hi,

scheinbar antwortet der Support überhaupt nicht.

Denn aus den \"paar Tagen\" sind paar Wochen geworden.

Passiert ist nichts und hergestellt wurde auch nichts.

Es scheint wohl nicht wichtig zu sein.

Aber schön, dass etwas umgestellt wurde.

Wenn etwas hintenrüberfällt scheint es nicht so wild zu sein,

irgendwann wird der Kunde schon aufhören zu nerven^^

Also: Ich hatte über das System ein Ticket geschrieben oder wie sich das jetzt auch immer nennt.

Seltsamer Weise taucht das nicht im Ticketsystem unter den alten Tickets auf. (die sind schon paar Jahre alt)

Eventuell gleich das passende Feature mit reingepatched... Sich selbst löschende und ignorierende Tickets.

Eventuell kann man aus meinen Zeilen sehen, dass ich ein wenig enttäuscht und sauer bin.

Mal sehen, was ich noch machen werde. eventuell gehe ich den einfachsten Weg der scheinbar gewollt ist und meide in Zukunft alles von EA und lösche meinen Acc. und schenke ihnen meine alten Daten.

Immerhin brauche ich EA weder für DAoC noch KotoR wenn es mich wieder reizen sollte.

An die anderen ca. 25 Spiele kann ich mich grad nicht mehr erinnern, also können die nicht so toll gewesen sein ... oder die laufen über Steam ...

Also in diesem Sinne ... eventuell gibt es ja eine Stelle, an die du dich wenden kannst um anderen Kunden das gleiche Schicksal zu ersparen ... für mich ist es zu spät ...

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