Forum Discussion

az5ww9ne9qzl's avatar
az5ww9ne9qzl
Rising Newcomer
3 days ago

Account Linked to a Email i dont recognize

Hey everyone,

 

my Steam Account is linked to some random Russian Email which is for sure not mine.

What can i do now i need access to my steam account...

Why isnt there a feature to just unlink it?

 

Hope there is a fast solution to this.

Thanks,

Quantum

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 days ago

    az5ww9ne9qzl

    When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. We can't help with issues with Steam accounts. You'll need to contact Steam support for assistance.

  • az5ww9ne9qzl's avatar
    az5ww9ne9qzl
    Rising Newcomer
    3 days ago

    No i tried linking my steam account to EA but its already connected to some random russian email. 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    It's possible your account was hijacked. You'll need to get help from an advisor to get this resolved. Please open a case by following the instructions here.

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