Forum Discussion
4 Replies
- EA_Shepard3 days ago
Community Manager
When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.
You can contact our live support on our Help Site. To request a chat or open a case through email:
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.
- EA_Aljo3 days ago
Community Manager
Hi there. We can't help with issues with Steam accounts. You'll need to contact Steam support for assistance.
- az5ww9ne9qzl3 days agoRising Newcomer
No i tried linking my steam account to EA but its already connected to some random russian email.
- EA_Aljo3 days ago
Community Manager
It's possible your account was hijacked. You'll need to get help from an advisor to get this resolved. Please open a case by following the instructions here.
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