Forum Discussion

cabal042's avatar
cabal042
2 years ago

Claiming a game bought on Origin

HI Community, I have bought a game back in 2020. using Origin (which was platform of choice back then) and installed it on my PC (Windows 10). That PC remained dormant over the years, and I've powe...
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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 years ago

@cabal042 

Please make contact with an EA Game Advisor for assistance.

Request the following: "Please reset my expired login credentials"

Click the following link to get started:

https://go.ea.com/HowToEAHelp

Thanks.

cabal042's avatar
cabal042
2 years ago

Hi Barry,

thanks for your quick response.

I didn't manage to contact the EA Game Advisor, as all the links on the Account page seem to be automated (ie. there's no contact available).

However, I did try to recover the account associated with the e-mail address where I've received the order confirmation - and that worked (although I never intentionally created an EA account to that e-mail address).

After recovering that account, I was able to see my game again - so case resolved.

Thanks.

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