Requesting assist with dormant/orphaned EA ID (Kithron) - Case #252170379
Hi Community Managers, I am attempting to update my primary EA ID to my handle, Kithron. The handle shows as unavailable on the account portal, but it is completely unsearchable on the EA App and has zero active player presence anywhere in the ecosystem. EA Legal reviewed the handle and confirmed there is no active or commercial player usage tied to it. The live support portal keeps redirecting/looping, but I was able to open a ticket earlier under Case #252170379. Live chat was unable to check the legacy database tools for this dormant handle. Could a Community Manager please look into whether this orphaned handle can be cleared or flagged for an Account Specialist to release? Thank you!
I can't download any games in EA app
hi everyone, I wanted to download the sims 4 on EA app, but it says 'Not currently playable'. 'Unavailable'.'this item can't be purchased or played a this time'. I have no idea what to do, I tried closing the app and reopen it, or log out my account and sign in again, but nothing has changed.
Bring The Lord of the Rings: The Battle for Middle-earth to Steam
Hello EA, I would like to request that you consider bringing The Lord of the Rings: The Battle for Middle-earth, The Battle for Middle-earth II, and The Rise of the Witch-king to Steam. These games remain some of the most beloved RTS titles ever made, and there is still a large community that wants to purchase and play them legally on modern PCs. If possible, it would be amazing to see them re-released or even remastered with Steam support. Thank you for considering this request.Request to remove IP Geo-blocking for Syria following sanctions removal
Hello EA Support Team, I am writing to bring to your attention that all international/US economic sanctions on Syria have been officially lifted. Currently, players in Syria are still unable to access EA servers and online services due to outdated IP geo-blocking lists. Since there are no longer any legal or compliance restrictions preventing EA from operating or serving players in Syria, we kindly request the legal and network teams to update the server blacklists/geo-blocking configurations. Thank you for your support in resolving this issue for the Syrian gaming community
Why does the EA app display "Games have been removed from your library"?
Hey everyone, Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below). We want to assure you that this feature is often* functioning as intended. Its recent implementation aims to reduce the number of inquiries about missing games or DLCs and provide clarity on why such items have been removed from your library. By clicking on the "VIEW DETAILS" button on the right side of the message, you can see a list of all the games that have been removed and the respective reasons for their removal. *It's important to understand that this scenario can also be triggered by a valid, temporary issue. When or if this happens, we will confirm this in the thread. Please see the 'Resolved TEMPORARY Outages Resulting in the Same Error' section below for further details. These reasons may include, but are not limited to: Expiration of an EA Play membership, Sunset of games due to discontinued online services, Removal of games due to fraudulent activities, And more. Often, the message providing the reason for removal includes a link to an EA Help article explaining the rationale behind it. For sunset games, please see our EA Help article about older EA games that aren't available. For games removed from EA Play, please see The Play List Removals. If you encounter the message "Unlisted reason" when viewing the details, it could be due to various factors, such as: The game no longer being available in EA Play, Sunset of the game, Payment issues, Problems with your Xbox Game Pass Ultimate (XGPU) x EA Play connection (if you use this), Voluntary removal by the account holder or parent, Billing issues, Or self-removal of the game from the account when it was previously claimed via EA Play (a feature previously available in Origin for PC but not in the EA app). We hope this information clears up any confusion you may have. If you're still unsure why certain items were removed from your account, please don't hesitate to contact our Support team via EA Help by following https://help.ea.com/help/faq/using-ea-help. They'll help explain why those items got removed or tackle any other problems you're dealing with. Take care and game on! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)
