Unlinked Brothers PS Account and Can’t Relink
Im not really sure how my brothers PlayStation account got linked with my EA account but we noticed because when I played skate I was in my brothers skate account. I unlinked it because he has his EA account but now EA says that my brothers account can’t be logged into. He tried resetting the password and he is using the correct email. Has this happened to anyone?21Views0likes0CommentsEA的客服服务太糟糕了 EA's customer service is terrible
我的EA账号于2023年2月被俄罗斯黑客登录并修改了密码和电子邮箱地址,导致我无法正常登录EA。联系EA客服很多次,几乎都是让我确认自己的身份,但无论如何最后都会说我提供的信息与我账户中的信息存在偏差。我感到和EA客服的对话就是在浪费时间,并且EA并没有仔细研究及探讨过关于EA账户被黑客窃取后如果快速证实玩家的身份,方便玩家通过客服系统快速找回自己的账号。EA公司不懂玩家无法证明自己的EA账号为自己使用的无奈。 尽管客服需要我提供发票或电子交易截图凭证,但我询问应该如何把截图发给他们时,回答我的是不需要发给他。 除此之外,我的EA账户在被黑客窃取之前几乎很少登录EA APP,因为我都是通过Steam直接启动《战地》游戏,这会导致我几乎忘记EA账号中填写的身份信息是什么。 我认为最直接可以证明玩家身份的办法就是提供在Steam购买游戏的交易截图以及电子邮箱中收到的邮件截图,因为黑客几乎 My EA account was logged in by Russian hackers in February 2023, who changed my password and email address, causing me to be unable to log in to EA normally. I contacted EA customer service many times, almost always asking me to confirm my identity, but in the end, they would say that the information I provided was inconsistent with the information in my account. I feel that the conversation with EA customer service is a waste of time, and EA has not carefully studied and discussed how to quickly verify a player's identity after their EA account is hacked, in order to facilitate players to quickly retrieve their account through the customer service system. EA company does not understand the helplessness of players who cannot prove that their EA account is for their own use. Although customer service requires me to provide invoices or electronic transaction screenshots as proof, when I asked how to send the screenshots to them, my response was that they do not need to be sent. In addition, my EA account rarely logged into the EA app before it was hacked, as I only launched the Battlefield game directly through Steam, which caused me to almost forget what identity information was filled in my EA account. I think the most direct way to prove a player's identity is to provide transaction screenshots of purchasing games on Steam and email screenshots received in their email, as it is almost difficult for hackers to obtain both types of images at the same time. If possible, please optimize customer service!26Views2likes3CommentsWhat data does EA App take from my PC
Hi After installing the EA Application on Windows PC, I noticed there is somew traffic being uploaded, even without me having played a title yet. Can you provide a list of exactly what data is removed from my PC by the EA App. I presume it depends on which setting I have configured, and so to be clear, I have disabled sharing my data, and also configured all privacy settings to give me maximum privacy. So after setting these options what data is removed from my PC ? Please describe the data by the actual content, ie lists of folders, photos, text, screen grabs, peripheral input logs, game and EA App logs etc. Thanks.14Views0likes0CommentsHow can I make the EA App launch library tab by default?
Hello, In the old Origin app I could select the option to launch the Origin app Library by default. But here as you can see the Library tab does not open by default and there's no settings within the application. Instead it is the Home tab with the store that launches in the background. I would like only the Library to open when launching the EA App like how it was before with Origin. Even Steam lets me open the Library by default. Any help will be appreciated.2.9KViews6likes12CommentsEA contact us button ??
Hi there EA keep sending me the same msg over and over this is it <[edit: email address removed]<mailto:[edit: email address removed]>> wrote: [https://eait-wwce-tsm-preprod.s3.amazonaws.com/surveygizmo/ea-survey-logo-large.png] <https://help.ea.com> Hello , Thank you for contacting EA help. My name is Ashiv and I would assist you with your issue today. I hope you are doing well. Being a gamer I can understand the situation you are in and how frustrating for you it must be. In order to assist you I suggest you please contact our live support team for quick response in this mater and they can assist you better. Here are the steps, how to contact our Live Support: - Visit https://help.ea.com/en/ - Click on Contact Us. - Select a Product - Select a platform. - Select a topic then Issue - Click on Blue button (Select contact option) - Fill Case Information and click Next. - Select Chat Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. Thank you again for contacting EA help! Still need help? You can reach us on help.ea.com<http://help.ea.com> . Ashiv S. EA Help [ ref:_5008b00002MjKRfAAN:ref ] Corporate Info<http://www.info.ea.com/> Legal Notices<http://www.ea.com/1/legal-notices> Terms of Service<http://tos.ea.com/legalapp/tos/us/en/PC/> Privacy Policy (UPDATED)<http://tos.ea.com/legalapp/WEBPRIVACY/US/en/PC/> © Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved. the paGE THEY DIRECT U TO HAS NO CONTACT US BUTTON THERE IS NO WAY I CAN CONTACT THEM TO GET ALL MY LIBRAY BACK THEY JUST WONT HELP ME THOUGH EMAIL ITS CRAPSolved2.9KViews0likes6CommentsOld EA Account Inaccessible
Hello! I've recently come across quite the conundrum and seem to have hit an impasse. Years ago, I synced an EA account with an old email address to my Sony PSN account around the launch of Star Wars Battlefront (2015). I haven't used the account much because I really don't play online all that often. The only other EA games I've purchased in the last several years were Mass Effect Andromeda, Mass Effect Legendary Edition, and It Take Two (all through the PS Store on PS4 or PS5). I recently tried to hop online on It Takes Two (PS5 version) and was prompted to reset my password on my EA account due to it having been some time since last login I suppose. Only problem is the email that is attached to that account is inaccessible. It's an old comcast.net email from my high school days. The original ISP account the email was tied to is no longer active (my parents' way back when). I contacted the ISP in an attempt to restore the account, and they claim that due to the circumstances of it being a legacy comcast.net account with the original ISP account no longer existing, it is absolutely impossible to access the email account again. Now, I've contacted EA support chat several times in an attempt to verify the account through other means aside from password reset, but haven't been successful. They keep asking for an IP address, purchases with a date, credit card used with billing address, DOB, and phone number. I'm quite confident in the phone number and DOB to provide to support, but since the account is 7+ years old, I really can't trace IP addresses or billing addresses due to having moved 4-5 times in that timeframe. I also don't think I actually made any purchases through the EA account - everything was through Sony. Anyhow, all I really want is some way to be able to unlink my PSN account from the old comcast.net email so I can link it to my new EA account I made today (in conjunction with a new laptop I purchased for the holidays). Honestly, the only reason I noticed that my EA account was even on an old email address was that I was setting this all up with my new email and realized I couldn't link my PSN account after linking XBox and Steam. I went into my PS5 and attempted to do online play on It Takes Two and noticed the email on the account was the old one, and here we are. For obvious reasons, support can only do so much when it comes to account security. They say that without more information, they can't do anything. I understand the chat support staff is limited in what they can access and approve due to their own liability. I don't know if there's any way to escalate this issue to some higher-up administrators to help me recover the account, or at the very least, have my PSN account remotely unlinked from it and to just let the old EA account fade into purgatory. Any help would be much appreciated. It seems I'm not the first to encounter this, and it seems it can indeed be resolved with the right help. Please help! https://answers.ea.com/t5/EA-General-Questions/Unlinking-old-inaccessible-EA-account-from-Xbox-PSN-Success/m-p/11561536#M387809Solved2.4KViews0likes8CommentsIs the EA app able to stay running while in an EA game?
Whenever I play an EA game via the EA app, the app closes to "prepare my game." I'm sure this is not a bug, rather a setting. Is it possible to keep the EA app open when playing an EA game, or is this needed in order to possibly optimize the game? I'm asking this because I want to know whether or not installing games continue to download when in an EA app game.24Views0likes0CommentsWon't let you refund
Tried to refund the game, send you to refund tool, after a very long wait, it says choose a game your eligible to refund. It then says I do not have any games in my library . I have have no purchases, but then it says to browse purchases, the purchase come sup, the request refund extension comes up on purchase and then the cycle repeats. At least black Ops 7 let me refund for their failure to deliver.141Views3likes4Comments