Don't showing Mass Legendary, NFS Heat and GRID Legends on EA App
Claimed gamings from Amazon prime gaming. But don't showing EA App
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey everyone,
Thanks for reaching out about this.
We're currently looking into the reports of these games not showing in the EA App after they're claimed through Prime Gaming.
In the meantime you should be able to install and launch them through Origin. If you need more info on how to install Origin check out the EA Help website.
EA_KentCommunity Manager
Community ManagerHey everyone,
Can you try logging back into the EA App to see if you're able to see any of the games in your Collection now?
Please let me know if you're able to find them.
Thanks!
Hi there, thx for the help. Currently only Mass effect: Legendary Edition is showing up through the origin platform and not NFS Heat and Grid Legends. On the EA app none of the games is showing up in my library and I have logged out of the app and back in. Thank you again for the help and hope this reply also helps.
- EA_Kent
Thanks for the update!
Could you try clearing the cache for the EA App and see if that makes any difference?
Please let me know if you still can't see any of the games after that. Thanks again!Hi again, so I have tried to clear my cache but to no avail and the issue is still there. Attached is what my library currently looks like on the EA app and origin.com website.
