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TR-BatuhanKara's avatar
TR-BatuhanKara
Seasoned Hotshot
3 years ago

Don't showing Mass Legendary, NFS Heat and GRID Legends on EA App

Claimed gamings from Amazon prime gaming. But don't showing EA App
discussion
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hey everyone, 

Can you try logging back into the EA App to see if you're able to see any of the games in your Collection now? 

Please let me know if you're able to find them. 

Thanks! 

V1NYL_21's avatar
V1NYL_21
Seasoned Newcomer
3 years ago

Hi there, thx for the help. Currently only Mass effect: Legendary Edition is showing up through the origin platform and not NFS Heat and Grid Legends. On the EA app none of the games is showing up in my library and I have logged out of the app and back in. Thank you again for the help and hope this reply also helps.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @V1NYL_21 


    Thanks for the update! 

    Could you try clearing the cache for the EA App and see if that makes any difference? 

    Please let me know if you still can't see any of the games after that. Thanks again! 

    • V1NYL_21's avatar
      V1NYL_21
      Seasoned Newcomer
      3 years ago

      Hi again, so I have tried to clear my cache but to no avail and the issue is still there. Attached is what my library currently looks like on the EA app and origin.com website. 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @V1NYL_21 

        Much appreciated!

        I'll pass this along to the team. 

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