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TR-BatuhanKara's avatar
TR-BatuhanKara
Seasoned Hotshot
3 years ago

Don't showing Mass Legendary, NFS Heat and GRID Legends on EA App

Claimed gamings from Amazon prime gaming. But don't showing EA App
discussion
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

@V1NYL_21 


Thanks for the update! 

Could you try clearing the cache for the EA App and see if that makes any difference? 

Please let me know if you still can't see any of the games after that. Thanks again! 

V1NYL_21's avatar
V1NYL_21
Seasoned Newcomer
3 years ago

Hi again, so I have tried to clear my cache but to no avail and the issue is still there. Attached is what my library currently looks like on the EA app and origin.com website. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @V1NYL_21 

    Much appreciated!

    I'll pass this along to the team. 

    • TR-BatuhanKara's avatar
      TR-BatuhanKara
      Seasoned Hotshot
      3 years ago

      @EA_Kent no any updates. not showing on "My Collection". Also when visiting store page, nothing "you owned edition"

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @TR-BatuhanKara 

        Thank you for checking! 

        We'll continue looking into this. 

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