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JayVille74's avatar
5 years ago
Solved

EA account not connecting to my Xbox account. Tried many things; none worked.

Alright. So a couple days ago when I went to try and play EA Play games through Game Pass, I got this: "Something went wrong... To continue linking your EA Account, head back and start over." ...
  • EA_Aljo's avatar
    5 years ago

    Hi there, @JayVille74.

    This message can happen when you already have an Xbox gamertag linked to it. I can see there is one already linked so I'm not sure why support told you there wasn't. Unless you gave them a different account than the one you're posting with. You can try contacting an advisor again and give them the gamertag you're trying to play on. They'll be able to look up the account it's linked to.To contact an advisor, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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