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Eyylimao's avatar
Eyylimao
4 years ago

EA Desktop asks me to log in to my microsoft acc, but I own the games.

I wanted to play Mass Effect Legendary Edition, but the EA Desktop app keeps asking me to log in to my Microsoft account to verify my EA Play, so I can update and play the game. I OWN THE GAME. It s...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
@voteDC, alright, so with Xbox Gamepass Ultimate, you get EA Play. At least, you can claim it and make use of it for as long as you have the Gamepass Ultimate.

Did you also have Gamepass Ultimate before you started to experience this specific issue?
voteDC's avatar
voteDC
New Vanguard
4 years ago

@EA_Leeuw I had Gamepass Ultimate before I first installed the EA Play app.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @voteDC, gotcha, and you never claimed the EA Play from Xbox Game Pass, right?
    • voteDC's avatar
      voteDC
      New Vanguard
      4 years ago

      @EA_Leeuw No, I did not claim EA Play from Gamepass.As mentioned the only EA experience I have had with Gamepass is streaming Dragon Age: Origins on the Xbox 360.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @voteDC, thanks for all the deets, passed them on the the teams.

        In this case I suspect that the only workaround would be to play the game via Origin for the time being.

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