Forum Discussion

4 years ago

EA Desktop asks me to log in to my microsoft acc, but I own the games.

I wanted to play Mass Effect Legendary Edition, but the EA Desktop app keeps asking me to log in to my Microsoft account to verify my EA Play, so I can update and play the game. I OWN THE GAME. It s...

discussion

voteDC

New Vanguard

4 years ago

@EA_Leeuw I had Gamepass Ultimate before I first installed the EA Play app.

EA_Leeuw

Community Manager

4 years ago

@voteDC, gotcha, and you never claimed the EA Play from Xbox Game Pass, right?

voteDC
New Vanguard
4 years ago
@EA_Leeuw No, I did not claim EA Play from Gamepass.As mentioned the only EA experience I have had with Gamepass is streaming Dragon Age: Origins on the Xbox 360.
- EA_Leeuw
  Community Manager
  4 years ago
  @voteDC, thanks for all the deets, passed them on the the teams.
  
  In this case I suspect that the only workaround would be to play the game via Origin for the time being.
  - gaulokchok
    4 years ago
    I also have the same problem, i bought Fifa 22 Ultimate version. Now the EA App keep asking me for EA Game Pass. And it doesn't help by using Origin, FIfa crash by launching.