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Eyylimao's avatar
Eyylimao
4 years ago

EA Desktop asks me to log in to my microsoft acc, but I own the games.

I wanted to play Mass Effect Legendary Edition, but the EA Desktop app keeps asking me to log in to my Microsoft account to verify my EA Play, so I can update and play the game. I OWN THE GAME. It s...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all (tagging @stillcr4nk, @Daveed84x, @Jumbobreakfast), 

A little update about the situation; so at the moment, this seems to be working as intended.

The teams also came up with a potential solution: 

  • Clicking "cancel" on the log-in prompt, and then clicking "close" on the next window should allow you to download or launch your game.

Could you maybe give this a try and report back if this works for you?

However, I understand that this isn't exactly a nice flow, and that feedback has been passed on to the teams.

timmccansy's avatar
timmccansy
3 years ago

Hey @EA_Leeuw !

Thanks for the responses, I had the same problem, and now it really works as you described.

However this method is really misleading, please fix it as soon as possible, because at the first attempts, I thought I lost my owned games just because once I activated and connected GamePass in the past with my account. This is not a "working as intended" solution, but an ugly quick-fix instead.

I tried the EA App because I heard that now its officially replaced Origin after 2 years of development, but as I can see even 2 years wasn't enough to be "perfect". With Origin, it works fine, no problem at all.

Regards, Daniel

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