Solved
EA support confusion
All I wanted to do was contact support for library being empty, I email them, someone replies back, then from there, every time I reply back to the email I get, the person who replies back is always ...
@legobot123 Instead of emailing them you should instead do a live chat session with an EA advisor. Link down below.
Select the EA app (orange box with the EA logo in the middle), select topic, select issue, and finally select contact option.
If the live chat option is not available you need to change the topic and issue a bit until you get the live chat option.
Reply if you need any more help.
