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SassySash1999's avatar
SassySash1999
9 months ago
Solved

Ea Won’t Accept My Card Details When Paying

I’ve been trying to pay for multiple extras for sims 4 and its declining my cvv (or csc as they like to call it) number and i keep having to take my card information out and re putting in just to even get passed that error. I’ve spoken to my bank and there is money in my account.

Im A little frustrated as I can’t seem to find out what’s going on.

Please Help, I’ve updated all my card details etc and put in the correct CVV number yet it is declining and my bank said it is to do with EA and not them.

Regards,

Sasha

discussion
  • EA_Solaire's avatar
    EA_Solaire
    9 months ago

    Hi there @SassySash1999 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi there @SassySash1999 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

  • fovyuuio's avatar
    fovyuuio
    8 months ago

    i have been dealing with the same exact situation can you please tell me how you ended up fixing it?

  • laguilbeault's avatar
    laguilbeault
    6 months ago

    Hi,

    I've been using a prepaid card to buy expansion packs, it didn't work as a whole in the EA app so I decided to try directly on the website, which it worked for 6 different packs, but now, it won't allow me to buy anymore when I still have enough funds (and yes I called the compagny of the prepaid card and they have no issues on their side and yes, I removed the payment method to add it again, but still, it won't work either).

    I would like to know if there is any other way I can use this card again (because I've used it 6 times before it stopped working).

    Thank you!!

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