Forum Discussion

SassySash1999

1 year ago

Solved

Ea Won’t Accept My Card Details When Paying

I’ve been trying to pay for multiple extras for sims 4 and its declining my cvv (or csc as they like to call it) number and i keep having to take my card information out and re putting in just to even get passed that error. I’ve spoken to my bank and there is money in my account.

Im A little frustrated as I can’t seem to find out what’s going on.

Please Help, I’ve updated all my card details etc and put in the correct CVV number yet it is declining and my bank said it is to do with EA and not them.

Regards,

Sasha

discussion

EA_Solaire
1 year ago
Hi there @SassySash1999

Please try the following steps to clear up this error:

Use a different payment method

Make sure your billing details in the EA app match the billing details for your card

Remove and re-add your payment method from your account

Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.

5 Replies

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EA_Solaire
Community Manager
1 year ago
Hi there @SassySash1999

Please try the following steps to clear up this error:

Use a different payment method

Make sure your billing details in the EA app match the billing details for your card

Remove and re-add your payment method from your account

Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
fovyuuio
Rising Novice
1 year ago
i have been dealing with the same exact situation can you please tell me how you ended up fixing it?
xoxosimlishgirl
Rising Novice
1 year ago
Hi,
I've been using a prepaid card to buy expansion packs, it didn't work as a whole in the EA app so I decided to try directly on the website, which it worked for 6 different packs, but now, it won't allow me to buy anymore when I still have enough funds (and yes I called the compagny of the prepaid card and they have no issues on their side and yes, I removed the payment method to add it again, but still, it won't work either).
I would like to know if there is any other way I can use this card again (because I've used it 6 times before it stopped working).
Thank you!!
Marley54565
Newcomer
13 days ago
I fixed it. Pain in the you know what. After talking to support for 45 minutes, and them repeating the steps everyone here is taking.. He told me I can go to instant gamings website and order it for the same price, purchase (which worked immediately) and them redeem the code and now its downloaded to my EA games App. Very Frustrating. After finding he was frustrated, and I told him the game was purchased in spanish. Give em' a little panic lol. EA FIX YOUR ISSUES.
EA_Leeuw
Community Manager
13 days ago
Hi all,

I'm going to close this thread to stop it from being necro'd.

If you're experiencing the same or a related problem or want to start a new discussion, please create a new topic or respond to a more current thread.

Thank you.