How to change email if no longer have access to old email?

Hey @RedInsanity7,If you no longer have access to the old email address linked to your account, then our live support can help you change it:https://help.ea.com/en/contact-us/Just note that they'll need to ask you a few questions about the account in order to verify you as the account owner in order to update it, so try to keep some account information on hand when you reach out to them. The information in this article is a good place to start:https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/#more-help

Email change | EA Forums

20 Replies

EA_QueenBee
Community Manager
3 years ago
Hey @RedInsanity7,

If you no longer have access to the old email address linked to your account, then our live support can help you change it:

https://help.ea.com/en/contact-us/

Just note that they'll need to ask you a few questions about the account in order to verify you as the account owner in order to update it, so try to keep some account information on hand when you reach out to them. The information in this article is a good place to start:

https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/#more-help
RedInsanity7
3 years ago
Thank you for the help- but the problem is that my old email was not verified. Therefore before being able to change anything under my account settings- it asks for the old email to be verified and then security codes are sent to that old email which does not exist anymore. How can I get past the security measure?
EA_QueenBee
Community Manager
3 years ago
Hey @RedInsanity7,

Again, you'll have to reach out to our live support team. They'll be able to change the email address on your account to one that you will be able to access once they can verify you as the account owner, and since you can't receive the secuirty codes you'll need to answer a few account related questions.

https://help.ea.com/en/contact-us/
DocXiaomu
3 years ago
Hello, I have the same situation and it's hard for me to remember the details because I registered Origin account a few years ago. I can offer my steam account linked to Origin and the bills I bought games on Origin, and something like Steam\Epic\Microsoft helped me changed email, are those helpful?
Because I am in China and I must use VPN to get help, I have tried several times through live support and I am really out of ways to prove the my account is mine.
This is killing me.
I sent message to EA Help on Twitter and until now I still have no ways to solve this situation, can you help me?
RIPJumboV
2 years ago
You can't do anything, [Snip], even if you give them 100% correct info with billing info etc. They are denying my requests to change email that dont exist anymore, while im giving them all the correct info they ask.

[Please don't try to hide swears on our forums, thank you. -CM]
TheBraminator18
2 years ago
I have exactly the same problem. I've been trying to get this sorted out for hours now. I have the correct billing info. Both my xbox and Steam account are linked. They're just denying everything.
WallOfSwords
2 years ago
I have the same issue and the link you send for chat just takes me to a page that forces me to search for an EA title. Nothing helpful there. Can’t seem to chat with anyone at that link.
EA_QueenBee
Community Manager
2 years ago
Hey @WallOfSwords,

That wall of titles is the first step to reach out to our support; if you select a title (in this case just the big EA for the EA app), you'll be sent to a list of support options. Once you've selected that, it'll recommend a help article, and just underneath it'll give you options for contacting our live support.
gtsanov
2 years ago
@EA_QueenBee i can not contact with you!
thenightwandere
2 years ago
Same here! All it does is send you back into your account. Don't see any place to create a ticket/case number or connect with them.