Please stop deleting/moving my post and actually help me!!!!!When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."I have been having this problem since the last EA App update. I can run other games with the app. It seems only The Sims 4 is affected.I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.

It's been two weeks since my last post. And STILL no help from anyone. All EA cares about is getting our money and once they get that, they don't give a crap if you can play the game or not. This is the most USELESS company. And I will not be supporting them any more. No more games and I will be telling everyone I know about the lack of care they have for their paying customers. Maybe if people start boycotting them and hitting them where it counts, maybe then they will take notice. But I doubt it.

I've lost out to the free daily login items event because of this. It's really disappointing that we can't get any help.

Does anyone actually do anything on this forum. I have been dealing with this for almost a month and I've ZERO help. Other then my posts, being either deleted or moved around. And submitting a ticket is a joke. All it did was document I had a problem. YET, they are pushing me to pre-order the next expansion pack.

Game license is invalidWhen I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help. Other then moving and locking of posts.

I haven't been able to play my game since May. This is getting way beyond ridiculous. In all this time only one person has tried to help me.

Game license is invalid | EA Forums

39 Replies

3501710
Seasoned Traveler
6 days ago
EA_Leeuw
I'm having the same EC:204 issue.
Platform - PC
Operating System Version - Windows 10
Own Digitally
Launcher - EA App
Problem began last night after latest Sims 4 update
Lyonene
Rising Traveler
6 days ago
EA_Leeuw
Yes, I'm still having the issue.
Platform - PC
Operating System Version - Windows 7 ( I can run the game on lower settings with no issues)
Own Digitally
Launcher - EA App
Any other info - I haven't been able to play since May 2024 after there was an update to the app.
SillyMeg
Seasoned Novice
8 days ago
Platform - PC
Operating System Version - Windows 8 ( I know its below what is recommended for the Sims 4 but it ran, not greatly but it ran regardless.)
Own Digitally
Launcher - EA App
Any other info - The update on January 13th for the Sims 3 is what started my inability to play any of the games even with trying everything I could find.
EA_Leeuw
Community Manager
10 days ago
Hey everyone, are you still encountering this issue? If so, please share details like your platform, operating system version, whether you own the game digitally or claimed it via EA Play, which launcher you're using, and any other relevant info. The more details, the better.

Thanks!
Lyonene
Rising Traveler
25 days ago
I have four games in my EA App Library. Before The Sims 4 and one other game was giving me the Game license in invalid error message. But I was able to play the other two games. Now when I went to try to play those games, they are now giving me the error message. This is a problem with the app, not with the games. Will someone help me please. This is ridiculous how little this company cares about it's paying customers who have supported them for years. I started playing the Sims when it first released, 25 YEARS AGO. I feel like that loyalty just has been tossed out the window.
Lyonene
Rising Traveler
29 days ago
Over two weeks later and still nothing. Not surprised any more by the pure ghosting from this company. Only thing I get from them is messages to buy the newest DLC for a game I can't even play. And haven't been able to since May 2024.
SillyMeg
Seasoned Novice
31 days ago
I've also created numerous reports but I'm assuming everyone died in that department since no one wants to answer 😂. My Error Report ID is 89e5f658-b8fd-4942-b395-42ac28ba4aa9
Lyonene
Rising Traveler
2 months ago
@EA_Leeuw
I have create multiple error reports and nothing has come from it. I went ahead and submitted a new one just now. The new Error Reporter ID is d012d917-e18b-4844-ae3b-52c2239f61aa
EA_Leeuw
Community Manager
3 months ago
Hi @Salla-9711 @Lyonene,

Sorry to hear you're encountering a "Game license is invalid" error while trying to play The Sims 4 via the EA app.

Could you please submit an EA app Error Reporter ID and share it here in the thread? I can forward it to the team to see if they can identify anything that might be causing the issue.

Thanks!
Salla-9711
3 months ago
HI, I have contected EA help now 3 or 4 times. this time however I gave them a link to this post in hope that the tech team will see that many of us can not play Sims 4, I have not been able to play Sims 4 for 10 months now And it´s starting to get on my nerves if I am being honest ^^;
I payed good money for a game I cant even play.

(Game licence is invalid) I know I have done everything, I even got a newer PC in hope that it would work but nope.

Now I am really, really, really hoping the tech team sees this, I just want to play tha game ☹️