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Junkryan's avatar
Junkryan
5 years ago
Solved

Game needs administrator permissions then doesn't open.

I'm trying to play Jade Empire: Special Edition through the EA Desktop and Xbox Game Pass app on PC, but it tells me I need Administrator Permissions to run it. When I try to do it, it loads up Syste...
discussion
  • RedbeardDNignog's avatar
    RedbeardDNignog
    3 years ago
    @RedbeardDNignog I got it working! Went to C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010 and found DXSETUP.exe, ran that program which installs DirectX and now the game launches without issue. Seems I had the DirectX file game was looking for but it was in a compressed folder and unusable. Running the DX setup unpacked it into the location it needed to be in.
RedbeardDNignog's avatar
RedbeardDNignog
3 years ago
@RedbeardDNignog I got it working! Went to C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010 and found DXSETUP.exe, ran that program which installs DirectX and now the game launches without issue. Seems I had the DirectX file game was looking for but it was in a compressed folder and unusable. Running the DX setup unpacked it into the location it needed to be in.
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Great to hear that you got it fixed @RedbeardDNignog, for any older title it is best to run those exes from the install folder as a lot of newer DirectX installers lose parts that older games need.


Darko

  • TheGerbenator's avatar
    TheGerbenator
    3 years ago

    I am having the same issue. I am getting this in my log:

    [0x00002424]:11-02-2022 18:45:14,631| XMLDatabase::Read -- File open failed on '.\Data\Misc\APFINFO.xml'


    EA Support has given up and will not continue via chat or email, they do not know why their installer is broken and refuses to help.

    The Misc folder is missing entirely.  I have done the following:

    1. Ran CCleaner

    2. Reinstalled game (several times)

    3. Repaired game (several times)

    4. Ran pc with all non-microsoft services disabled, then reinstalled EA App, reinstalled game, repaired game

    5. Searched the web for answers

    6. Gave EA app admin permissions before install

    7. Gave all the launcher.exe's admin permissions

    8. Attempted to run in Win XP/Win 8 compatibility

    9. Cleared cache of EA App and reinstalled everything again

    10. Attempted to run just the .exe's

    11. Installed the game on another machine

    After all of this, neither game from the launcher will work, on either machine. The launcher itself will open.  It ALWAYS SAYS THE SAME THING, the XML directory is missing. 

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