Games Bought On Xbox App Not Showing Up On EA app

Hello,

I recently purchased Dragon Age: Origins and Dragon Age II through the Xbox app. However, when I open the EA app and check my library, neither game appears.

In the Xbox app, the only option shown is the Ultimate Edition for each game, but I am not able to download them. Instead, I’m prompted to either purchase the Ultimate Edition again or subscribe to EA Play/Ultimate Pass, despite already owning the base games.

I have confirmed multiple times that my Xbox and EA accounts are correctly linked and that I am signed into the same account on both apps. At this point, I’m unsure how to access the games I already purchased.

I would appreciate any assistance in resolving this issue.

Thank you.