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say10q's avatar
say10q
2 years ago

How to force logout on all devices?

My account was hacked. After literal fight with some bot on ea support I got it back, new email, new passowrd, two step verifycation. But someone is still able to play on my account. I tried reaching support, but they're unhelpful bunch of bots. Literally the worst customer service I've ever experienced. I also wanted a rank reset, cause hacker got to diamond, when I'm casual bronze, but heh, EA support 🙂
So I think this person still has login token? No matter what I do, I don't get logged off as well so I assume he's not too, and I'm trying to find a way to logout on all devices.
Please help

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi all,

    I'm going to close this thread to stop it from being necro'd.

    If you're experiencing the same or a related problem or want to start a new discussion, please create a new topic or respond to a more current thread.

    Thank you.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @say10q If you log into profile.ea.com under the security tab on the left, there is an untrust option. If the account was secured and all info was changed with login verification added, no one else can get in as it would kick them and lock them from being online.

    It would say something like you have been logged out as you were logged in elsewhere. If they keep logging in, they would still have access to the account which would need to have the extra security measures added.

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