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jdbassjr's avatar
jdbassjr
Rising Scout
3 years ago
Solved

I could just scream at EA help

My Steam copy Andromeda quit working once I switched from Origin to EA. I understand what is wrong but I cannot seem to get EA help to understand. The solution is simple. They need to add a Ste...
discussion
  • jdbassjr's avatar
    jdbassjr
    3 years ago

    EA Help sent me a link to Origin which I download and installed on this PC.

    I can go to Steam and run Andromeda from there now when running Origin. I don't need to access the executable directly to play the game.

    My missing games have showed up "including one EA game I purchased from EA and I do not have copies on any other platform."

    The problem has always been the EA app.

daikoyu's avatar
daikoyu
Seasoned Ace
3 years ago

It’s because the EA App only show one copy of your game, and it is always the steam version. If you look on your screen you see that EA App miss: Mass Effect Andromeda(origin), Jedi Fallen Order(Origin), Battle Front 2 (Epic) and Battlefront (Origin)

Logical I think the issue is here that EA App shows only the steam version but still tried to open the origin version, because of this your work-a-round work and the app can open the correct version which she wants to load. But because of this I am sure that you don’t get any steam achievement with it because it loads the *origin* Version and not the steam version. (Please correct it if I am wrong here)

Testing:

Spoiler
I test it with two friends, my friend which two copies of the same product (Steam + Origin) have issue with the app. My other friend created a new EA-Account as EA got back on steam. So he always only had steam-copies on his app (He never had EA Play/Pro). He has not a single issue with the new app. I have issue too because I unlinked my account, but it was never unlinked correct and since the last update EA App want to start my games with the steam version. (I am sure I can solve this issue if I would link my account again with the same steam account. But for now, I use origin because origin have two copies(Steam + Origin version) of my game, and I can start it there with the correct copy)

EA Help cannot help there and really if I talk again with a support member from EA, then only for the request to delete my account. The first support guy was okey, but they which i got after him ... no thank,I get more help if I talk with a chicken, especially if it is a beautiful chicken.

I would recommend using Origin as long you can:  Downloading and installing Origin (Windows and Mac) - Answer HQ (ea.com) you can have origin and EA APP on your PC as long you start only one version. Best solution only uses EA APP for games which only run with EA APP.

jdbassjr's avatar
jdbassjr
Rising Scout
3 years ago

EA Help sent me a link to Origin which I download and installed on this PC.

I can go to Steam and run Andromeda from there now when running Origin. I don't need to access the executable directly to play the game.

My missing games have showed up "including one EA game I purchased from EA and I do not have copies on any other platform."

The problem has always been the EA app.

  • jdbassjr's avatar
    jdbassjr
    Rising Scout
    3 years ago

    Thank you for contacting EA Help, my name is @@@@, and I hope you're doing well.

    Upon reviewing your case, I've gathered that you have contacted us regarding missing game after switching origin to EA app. I will help you in all possible ways.

    Please let me share that, It's an ongoing issue as other players from across the globe are also reporting the same. We want to get this fixed as swiftly as possible.

    The good news is we are actively working on investigating this for everyone that is affected. As of this moment, due to the unforeseen nature of this, I don't have an estimated time or specifics for a fix.

    Please download the Origin Legacy version in order play the game.

    https://www.dm.origin.com/download/legacy

    Please let us know if this works for you. You may need to temporarily disable your antivirus.

    Happy gaming and please stay safe.


    Thank you once again for contacting EA Help.

  • neomaine's avatar
    neomaine
    3 years ago

    Thanks for the link!  Uninstalled the EA app, it's not ready for prime time.  I play ME Andromeda, mostly, and not being able to invite someone to the MP game or join a game in progress is a deal breaker.

  • jdbassjr's avatar
    jdbassjr
    Rising Scout
    3 years ago

    I have noticed recently that when I start Andromeda, I am asked to install the EA App.

    I click the "X" in the upper right corner to shutdown the window.

    Which brings up another window which wants to install the EA App. I click cancel "I think".

    Origin proceeds to open Andromeda and plays the game without a problem.

    A two click minor irritant.

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