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Genriah's avatar
Genriah
3 years ago
Solved

My EA Account was linked to unknown Steam account

Hello, I recently purchased Super Mega Baseball 4 on steam. As I open the game, it required me to log in to my EA Account.
I logged in and there's a message:
Linked accounts found. (my EA account) was previously linked to the Steam account (the unknown steam account). 
Of course I realized it wasn't mine and so I unlinked it right away to make sure there are no other breach into my EA or Steam accounts.

So now I need help re-linking my EA account to my Steam, and it won't let me because it says I can only link an EA account to a Steam account once in its lifetime.
Is there no other way around this, other then creating a new EA account and losing everything from that original account?

discussion
  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Hey @Genriah,

    If your account was originally linked with an unknown Steam account, you'll need to reach out to support directly to see if they're able to assist with getting that linked to the correct account.

    I would definitely also take a look through these security steps and make sure your account is secure, as this means someone would have had the login information to your account to get that initial link set up.

    You can open a new case using the steps on the EA Help website to get in touch with our support team so they can assist further from that point.

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Genriah,

    If your account was originally linked with an unknown Steam account, you'll need to reach out to support directly to see if they're able to assist with getting that linked to the correct account.

    I would definitely also take a look through these security steps and make sure your account is secure, as this means someone would have had the login information to your account to get that initial link set up.

    You can open a new case using the steps on the EA Help website to get in touch with our support team so they can assist further from that point.
  • Genriah's avatar
    Genriah
    3 years ago

    Hi, I've been trying for days to find a way to reach out to support directly. There's nothing to click to get a chat open, there's no number to call either.
    This is why I ended up here in the forums. I was hoping to find a way to reach out to Support directly. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Genriah,

    What happens when you click the link in my previous post and follow those steps?

    Under Game Support, if you select The EA app you should then have a number of options related to managing or logging into your account that you can select to get in touch with support.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @xoxomiti6,

    If you're running into the same issue, please contact support using the steps described above.

    This is an issue our support team will need to assist with as mentioned earlier, so you'd need to get in touch with them so they can check into this further.

    Locking the thread here as it is a bit older and we're unable to make any changes here on the forums, thanks!

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