Forum Discussion

qia156c4h7yy's avatar
qia156c4h7yy
3 years ago
Solved

Old email discontinued

Old Email no longer exists Have been trying to log in to redownload my old games but my orignal email has since been discontinued and any verification responses keep getting bounced back to said ema...
discussion
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago

    Hey @qia156c4h7yy,

    I'm sorry to hear that you're having trouble getting through to live support, but we're not able to help with account issues here on the forums. If possible, try going back and choosing a different problem category until you see the option to start a call or a chat, as that's the fastest way to get help from our support teams:

    https://help.ea.com/en/contact-us/

    If that still doesn't work, then you can always try reaching out to our social team via one of the following links. They should be able to help you get the email address on your EA account changed:

    • Twitter - Select the message icon to get assistance 
    • Facebook - You can select the 'send message' option on the accounts home page.

    Just note that before they can make any account changes they'll need to verify you as the account owner, and to do that they'll need to ask you some questions about your EA account, so try to keep some account information on hand for them.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @qia156c4h7yy,

I'm sorry to hear that you're having trouble getting through to live support, but we're not able to help with account issues here on the forums. If possible, try going back and choosing a different problem category until you see the option to start a call or a chat, as that's the fastest way to get help from our support teams:

https://help.ea.com/en/contact-us/

If that still doesn't work, then you can always try reaching out to our social team via one of the following links. They should be able to help you get the email address on your EA account changed:

  • Twitter - Select the message icon to get assistance 
  • Facebook - You can select the 'send message' option on the accounts home page.

Just note that before they can make any account changes they'll need to verify you as the account owner, and to do that they'll need to ask you some questions about your EA account, so try to keep some account information on hand for them.

About EA app General Discussion

Got EA app questions? Let's chat here!1,507 PostsLatest Activity: 3 minutes ago