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Re: Slow Download Speeds on EA app

Product: EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 19/07/2022 18:00- 20/07/2022 00:00
Summarize your bug Slow Download
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download something from other countries
What happens when the bug occurs? Slow download speed
What do you expect to see? Reasonable download speed

I came home from work, i tried to install ea app and download battlefield 2042 but the download speed was too slow. I have these connections problems only with ea and origin, i tried everything, i reset 3 routers on the house, full reset my pc and still the same problem. I have no issues with other applications, it happens only with ea. I spent 6 hours to troubleshoot this problem with no fix, i even called my ISP and they find that the problem its not from them. The only way i found that worked is to spam uninstall, install for ea application and pause, resume for game download(this is not a fix). I already looked for this problem to your support but clearly you dont have the answer. I saw the PlayPro and i wanted to try it, bad decision after all. You can't even download the games that you want to play, and if you do its because you spend hours pause and resume the download like a maniac. Oh and the other fix i find is to have a vpn, but you pay for vpn so.... Stick to Steam guys, dont even bother to try and install ea app or origin its only waste of time. At least steam support is better and download speed is full beacuse they have optimized servers.

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @TboneCY if you see a drastic improvement in download speed when using  VPN then this points to a network or ISP issue rather than an EA App or Origin one.


    If the issue was with EA App or Origin then using a VPN would have no impact.


    Have you spoken with your ISP to look at your aconnection?

    Darko

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