Forum Discussion

Re: Slow Download Speeds on EA app

I can concur to this issue. Trying to update Jedi Survivor when I got home at 6 PM. Currently 1115 PM. It is STILL having issues. First time it too 2.5 hours to just download 1 GB?!?! Are you kidding me??? It would stall and stop downloading. Would Pause/resume and it would then work sometimes for about 10 secs then stop again. I have logged out/back in. Nothing. It eventually finished after randomly starting and stopping again. Then it locked up doing it's verification. Restarted the App, and it got stuck at Preparing. Restarted again, it is NOW doing the Update AGAIN!!!!!!  Now it's stuck at 24%

Fix actions Performed:
Cleared Cache
Ensured system is updated

Closed out all other programs (other than Task manager to watch ZERO network connectivity as well as no CPU/MEMORY usage!)
Un-installed EA Desktop App/Re-installed. 

Ran the EA Desktop App as administrator
Restarted the PC
Continual Ping Tests to ensure stability

These are all things a user/customer should NOT have to do for a working program!!!! 

Running Windows 10, 21H2 version
NVIDIA GTX 980ti
16 GB RAM DDR3
Windows and Drivers are up-to-date 

5 Replies

Replies have been turned off for this discussion
  • EA is a joke and should stand for Early Access. They haven't put out one game that i can think of in the past couple years that is complete and ready to go at launch. with the exception of Jedi Fallen Order and NOW they royally screwed the pooch on this one and it's back to being a "game is good after the first year" type game and to top it off you can't even download a 2gb update in peace. I have been trying for 2 days and hace tried EVERY fix.....at the end of the damn game and i can't beat it cause even their stupid * app doesn't work. Always disappointed in EA but at least i could update a damn game in peace, now they put out broken games, broken apps, and broken updates lol and they don't have the common courtesy to fix it. I guess i'll be able to update this game in a year or so. pathetic smh

  • Have you askef for an refund yet? I know there is talk online about setting up a class action against EA. Individauls are pulling their TOS and speaking with attorneys because of the issues with this app. Not just Jedi Survivor, but that's the latest one. But several others as well. 

  • I finally found the solution for me, i went on task manager and right clicked on switch to details on EA Background Service and then i changed priorities from normal to high. For me it changed my download speed from 4mbs to 25mbs -30 mbs

  • The EA app is the worst app for downloading games, my wifi speed is consistently in the 900 mbps range when connected to ethernet and this pathetic app only download at 9 mbps. What is the point of having your own app if you cant even fix it for *.

  • Where did you find the option for the priority change in the task manager. i dont have that option.

    3 GB update for battlefield took me 1 hour..... what a joke...

About EA app General Discussion

Got EA app questions? Let's chat here!1,666 PostsLatest Activity: 2 hours ago