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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Slow Download Speeds on EA app

HI @roland929292 There's a few reason why the download might slow down, Can we try the following and check if this continues?

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  • you give this solution. we try the solution. we end up in the same place. It doesn't work. never have this issue on steam, riot, epic games. I get between 500-600 Mbps on ookla and usually between 100-300 on steam or any other application but on EA, I get less than 200B/s. It downloads when I first launch the app for about 3 seconds and then just drops and drops until nothing. I am currently sat at around 250 KB/s which is higher than usual but still unacceptable. over 3 hours to download 7GB is awful. sort your servers out

  • That's pretty bad, at least I'm getting a 9 Mbps download over a 1 Gb connection.  I don't even want to think about downloading ME Legendary at 250Kbps...  I have no problems with download speeds from anyone else.  Not sure what's going on there.

  • yeah, none of these tips help def a problem on your end I don't get this on problem on anything but EA.

  • I am having the same issue as everyone here. I am interested if you are also having the same weird behavior as me. Could you check the speeds of the EA app in task manager? I am getting horrendously slow download speeds in the app, but task manager says the app is taking up the full bandwidth of my internet.

  • IGORcampos32's avatar
    IGORcampos32
    2 years ago

    Same here, boys. Started downloading NFS Heat on a 500Mbps connection and the download speed never goes beyond 5Mbps. I have Steam and GOG installed on this PC and this never happens to these apps either.

  • None of these fixes are working, I've checked multiple posts/"solutions" on this and am stuck at 7 mb/s on a wired gig speed connection...

  • @EA_Illium Deosn't work, i have high speed internet and my download speed is on 12 mb/s on ea app and i already did all the steps that you were saing, and steam i have 100 mb/s, not my total speed, but its better than 12 mb/s......
  • Tha_Growler's avatar
    Tha_Growler
    2 years ago

    I have had the same slow download problem from the beginning with the Origin app. Weird thing is some of my clanmates do not.  It has been years now.  You would think there would be a solution.

  • I thought i had the same issue, i was readding all these answers then it dawned on me.....

    1 megabyte (1MB) = 8 megabits (8Mb)

    1 gigabyte (1GB) = 8 gigabits (8Gb)

    so if i was getting 45 MB/s download with ea, its like getting 360 Mbps on steam. and so , there is no issue for must of us, we just needed to convert so that it doesnt seem like a small number. hahahahahah

  • Tha_Growler's avatar
    Tha_Growler
    11 months ago

    bigRED - I was fully ready to say that is not my case at all, but you are entirely right when it comes to my problem.  In today's internet connections I have a slow connection at 121 Mbps as shown below on Ookla speed test.

    Downloads from the EA app are not in Mbps (b = bits).  It is in MB/s or MBps.  In my case it was 14 MB/s.

      

    Here is the conversion

    That 14 MB/s (Mega Bytes per second)  is remarkably close to my connection speed of 121 Mb/s (Mega bits per second).

  • sykry26's avatar
    sykry26
    New Novice
    29 days ago

    You're funny. Do you work for ea? I have a 500 mbit speed connection and its means 62.5mb download speed per second. But Ea app's real speed is 4mb/s! if you look at the downloaded files on the status bar you see it. So that're ridiculous what you are saying. I think ea using us and our pc another things! like mining etc. 🤣 

  • sykry26's avatar
    sykry26
    New Novice
    29 days ago

    Dude, please look at the instantaneous increase in downloaded file size when downloading a game! There is 14mb/s but the increased file size is only 2mb/s.

    For example, I have a 500mb connection speed and I can download 56-60mb files per second, that is, I can download a 6.5gb file in about 2 minutes, but with the same connection, my computer has been open for about 2.5 hours for the 11.5gb NFS game!!! So what you said is bull**bleep** 🤣

  • BOROo0o's avatar
    BOROo0o
    Rising Newcomer
    21 days ago

    Hi @EA_Illium
    EA_Leeuw
    SimGuruArvin 

    I'm a software developer and recently noticed something odd with CPU usage while downloading _Battlefield 4_. It seems the CPU usage is directly affected by the download rate limit setting.

    When I set the download rate to **Unlimited**, the CPU usage jumped to around **60%**, but strangely, the download speed only peaked at about **1 MB/s**. When I changed the limit to **1 MB/s**, the CPU usage dropped to about **37–50%**. Then, when I lowered it further to **512 KB/s**, the CPU usage went down drastically to just **0.1%**.

    So the lower the download rate, the lower the CPU usage—almost like the unlimited setting causes some inefficiency or extra processing in the background.

    For anyone curious or trying to reproduce this:

    1. Start downloading _Battlefield 4_.
        
      2. Set the download rate limit to **Unlimited** and check Task Manager to see the CPU usage.
        
      3. Now switch the rate to **512 KB/s** or **1 MB/s**, and you'll likely see a significant drop in CPU usage.
          

    I’ve attached two screenshots from Task Manager: one while downloading at 512 KB/s, and the other at 1 MB/s.

    Hopefully this helps the dev team optimize things. Thought it was an interesting find!

    Good luck and thanks for the continued improvements!

     

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