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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Slow Download Speeds on EA app

Hi there @LanaSimmi 

Let's give the following steps a try to clear these issues up for you and get your update installed:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again

5 Replies

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  • KikiskaFCB's avatar
    KikiskaFCB
    2 years ago

    I have a same problem. I followed this steps, but the download button doesnť work. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @KikiskaFCB 

    Does nothing happen when you press the download button, or are you seeing an error message? 

  • LanaSimmi's avatar
    LanaSimmi
    2 years ago

    Thank you for your response. I have followed your steps but it didn't help. I have tried dowloading the update twice since then and failed. I am now giving it a third try and I'll see what will happen.

  • PBzeer2's avatar
    PBzeer2
    2 years ago

    For today's update, I made sure to clear the cache prior to download. This caused it to stop at 73% (Wrapping Up), instead of the usual 74%. At which point it takes from an hour and 25 minutes to an hour and 50 minutes to reach 100%. It's been doing this from the beginning when I was forced to use the app. I will congratulate you on it working flawlessly whenever it involves me paying money.

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