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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Why does the EA app display "Games have been removed from your library"?

Hey everyone,

Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below).

We want to assure you that this feature is functioning as intended. Its recent implementation aims to reduce the number of inquiries about missing games or DLCs and provide clarity on why such items have been removed from your library. By clicking on the "VIEW DETAILS" button on the right side of the message, you can see a list of all the games that have been removed and the respective reasons for their removal.

These reasons may include, but are not limited to:

  • Expiration of an EA Play membership,
  • Sunset of games due to discontinued online services,
  • Removal of games due to fraudulent activities,
  • And more.

Often, the message providing the reason for removal includes a link to an EA Help article explaining the rationale behind it.

For sunset games, please see our EA Help article about older EA games that aren't available.

For games removed from EA Play, please see The Play List Removals.

If you encounter the message "Unlisted reason" when viewing the details, it could be due to various factors, such as:

  • The game no longer being available in EA Play,
  • Sunset of the game,
  • Payment issues,
  • Problems with your Xbox Game Pass Ultimate (XGPU) x EA Play connection (if you use this),
  • Voluntary removal by the account holder or parent,
  • Billing issues,
  • Or self-removal of the game from the account when it was previously claimed via EA Play (a feature previously available in Origin for PC but not in the EA app).

We hope this information clears up any confusion you may have.

If you're still unsure why certain items were removed from your account, please don't hesitate to contact our Support team via EA Help by following https://help.ea.com/help/faq/using-ea-help. They'll help explain why those items got removed or tackle any other problems you're dealing with.

Take care and game on!

270 Replies

  • trackah123's avatar
    trackah123
    2 years ago

    It seems that EA Desktop had an update, now my games are back to normal (53 items total).

    I no longer get that message "you removed this game from your library, visit the game hub to add it back"

    Can anyone else confirm?

  • lhlondon's avatar
    lhlondon
    2 years ago
    • Your EA ID/Username: lhlondon

    • The names of the missing games (please just name a handful)

      • Madden NFL 22
      • Mass Effect Legendary Edition
      • SimCity 2000 (special edition)
      • SimCity 4 
      • SimCity (2013) Digital Deluxe
      • Sims 4 (both the regular and the EA Play Edition)
      • Sims 4 Get to Work
      • The Saboteur
      • Wing Commander 3
      • Theme Hospital
      • Need For Speed Most Wanted
      • Medal of Honor Pacific Assault
      • Steam World Dig
      • Rayman Legends
    • The date when this issue first started,

      • Initially reported on 05.04.2024, re-reporting on 17.05.24
    • Your current EA app version

      • 13.202.0.5715 (83248-f127e99b08)
    • Your EA app Error Reporter ID:
      • 02abaf4d-c843-4159-93f4-bee70173ddaf
  • Nabbier's avatar
    Nabbier
    2 years ago

    Hi,

    It says the games have been removed from my library for unlisted reason. Can you please check what happened ?

  • maildude1's avatar
    maildude1
    2 years ago

    Games missing from library. Restarted the application and cleared the cache. 

  • Infinity166's avatar
    Infinity166
    2 years ago
    @EA_Leeuw It is definitely not working as intended. I never rented any game or bought EA Play and never will subscribe to subscription based games services. I bought the games on Steam. The games that was removed from my library isn't even listed on the "Sunset Games Lists" or "The Play List Removals".

    I bought Need for Speed Rivals and Need for Speed (2015) together along with other EA Games as a bundle and those games are still in my EA App library and Steam so I don't know what fraudulent activities you are referring to. I have never even played the game Need for Speed Rivals and only have 1 min playtime on my Steam Account trying to fix the issue and the game is still in my Steam Library but I can't play it because the stupid EA App says I don't own the game.

    It's been more than a month and and there is still no resolution in sight. This needs to be fix asap. It is a scam removing games from the library that I paid for.
  • 00FallenDemon's avatar
    00FallenDemon
    Seasoned Newcomer
    2 years ago

    Hello, in the EA Play application, all of the games I have previously purchased through the application have been removed from my library today, removed with their DLCs, I can't see any of them, what do I need to do to solve it, can you help me?

    I leave screenshots attached.

  • kevingmz's avatar
    kevingmz
    2 years ago
    • Your EA ID/Username: kevingmz

    • The names of the missing games (please just name a handful): FIFA 16

    • The date when this issue first started: months ago, probably ever since the switch from Origin to EA launcher

    • Your current EA app version (find out here), 13.202.0.5715

    • Your EA app Error Reporter ID (provide it in this thread): 1bf4781a-1467-486b-9f0d-15539fdc9fe2

    Already contacted EA help, they said they changed something and it should show up after I relogin, but it did not.

  • PingGuerrer0's avatar
    PingGuerrer0
    2 years ago

    I have it from Origin, why didn't EA migrated it to the new EA app,. and instead removed it?

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @PingGuerrer0,

    Could you share a screenshot of your EA app library (not the message itself)? Thank you.
  • BloodnetPomm's avatar
    BloodnetPomm
    2 years ago

    How can you list this major issue as 'solved'?

    As you see, it is far from being solved as its getting worse instead.

    I have an active EA play running via GamePass Ultimate and I have bought different games which were removed now for absolutely no reason!

  • bmo419's avatar
    bmo419
    2 years ago

    Just got this message too while trying to play Mirror's Edge Catalyst, which I bought on Steam. Got the message that ton of content was removed from my library, mostly Dragon Age Origins DLC. However, the message was preceded by a different message in the EA App when attempting to play ME Catalyst stating, "Game License is Invalid." 

  • AuroraSealalis's avatar
    AuroraSealalis
    2 years ago

    Username: AuroraSealalis

    Missing Games: Sim City and DLC Cities of Tomorrow, and Spore

    EA version: 13.202.0.5715 (83357-2e60ee9275)

    Report ID: 44901765-94a8-416f-aad0-11ed545b4749

    Thank you for your help!

  • Darnellcotez's avatar
    Darnellcotez
    New Scout
    2 years ago

    Games missing from library. Restarted the application and cleared the cache.

  • DawnDrifter's avatar
    DawnDrifter
    2 years ago

    just got this same damn annoying problem for BF2042. trying to launch from Epic>EA. in EA its out of my library with the following set of messages

  • zemsky's avatar
    zemsky
    2 years ago

    the same! A lot of games is removed for no reason... including BF2024 what is ordered in Epic store! What to do? 

  • Razhien's avatar
    Razhien
    2 years ago

    Same issue seems to be occurring to me I'm missing the Dragon Age Inquisition GOTY Edition I got from Epic alongside the only three sims 4 dlcs I own(ed?).

    Clearing cache has done nothing I only keep getting the 'remover for an unlisted reason' message'.

  • ewiihwh's avatar
    ewiihwh
    2 years ago
    • Your EA ID/Username: ewiihwh

    • The names of the missing games (please just name a handful): Dragon Age: Inquisition GOTY Edition by Epic Games

    • The date when this issue first started May 22, 2024

    • Your current EA app version (find out here): 13.202.0.5715 (83357-2e60ee9275)

    • Your EA app Error Reporter ID (provide it in this thread): 12f8a140-7d51-4932-82f4-20eb7ddf5a00
  • Razhien's avatar
    Razhien
    2 years ago

    Also, the in-launcher error report doesn't seem to be working 'Your error report encountered an error'

    At this point it seems like a f-ing joke.

  • Sgt-Sneak30's avatar
    Sgt-Sneak30
    2 years ago

    I have the same issue. I opened the EA app and all of my purchases were gone with the message we all have been seeing. I was able to get all of the one's that i purchased directly from EA back by refreshing the app, but all of the games i bought through EPIC are still missing.

  • Huggabletoad's avatar
    Huggabletoad
    2 years ago

    Hi, 

    Logged in today into EA app, all my games bought from EPIC which are partnered with EA are now removed for an unlisted reason.

    Games are battlefield 2042, starwars battlefront 2, starwars squadron

    Looking for a solution here to retrieve the games.

    Thanks

  • zeppelinmage's avatar
    zeppelinmage
    Rising Newcomer
    2 years ago

    Your EA ID/Username:  zeppelinmage

    The names of the missing games:

    Sims 4

    Sims 4 Romantic Garden Stuff

    Sims 4 My First Pet Stuff

    Sims 4 Luxury Party Stuff

    Sims 4 Jungle Adventure

    Sims 4 Holiday Celebration Pack

    Sims 4 Fashion Street Kit

    The date when this issue first started:  22 May 2024.  EA App reports they were removed for "unlisted reason."

    Your current EA app version:  13.202.0.5715 (83357-2e60ee9275)

    Your EA app Error Reporter ID:  a12d45ec-5e9f-4967-ba35-e039c57ad726

  • Naomi_Nightly's avatar
    Naomi_Nightly
    2 years ago

    I was playing it for an hour or so earlier then when I tried to restart the game, it randomly says I don't have access to it in the EA App.

    I also have my Epic linked to EA so I don't know what to do now.

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