Recovering my old Origin account from 2013
Hi everyone, I’d like to recover my old Origin account from 2013, which had FIFA 14, 15, 16, and 17 legitimately purchased and in its library. Unfortunately, I only have the phone number I used back then; I don't even remember the associated email address because the system won't show it to me in full. What can I do? I can't even get through to an EA representative—I'm really frustrated.
Hi andreap911,
Sorry you’re dealing with that. I can understand how frustrating it must be, especially with an account that old and with those older FIFA titles on it.
If you only still have the phone number, there may still be a way forward. If you can’t access the email or don’t remember it, you can try signing in with your EA ID or phone number in the EA app, and if you still can’t get in, support may be able to help recover the account. It also helps to have ready any old details you still remember, like the original email if possible, old usernames, and any purchase or invoice information. This article might help.
This isn’t something we’d be able to sort out here on the forums, but the best next step would be to go through the EA Account Help Hub and use Contact us at the bottom. If you still know the phone number tied to the account, definitely mention that when reaching out.
Hope you’re able to get it sorted out soon.
