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omar-h2839's avatar
omar-h2839
Newcomer
21 days ago

Region problem during payment

I'm trying to subscribe to the annual ea play pro plan so I proceed and put all the correct card info and that I don't want the card to be saved, I tried 3 cards 

The first card was a uae issued international Mastercard and I put the region as uae and it proceeded to pay then got hit with the "wrong region" message, I readded the same card but with the region set to Egypt as if it'll fix the issue and still nothing happened and the transaction is halted by the same error

Then I tried paying with 2 Egyptian local visa cards and put all the correct info and region is set to Egypt so it's local and still the same message halts the transaction. I changed my account's region from uae bcs it was the country I set my account in to Egypt where I'm living rn and still also nothing changed when I tried all 3 cards, it's becoming frustrating tbh and I hope anyone from the ea support team gives me an actual guide on how to fix this

Thanks in advance 

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