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Q_iz_Rvacke's avatar
Q_iz_Rvacke
New Novice
2 months ago

Slow download speed in EA App

Hello,

I have a 2 Gbit fiber connection internet, 2000 Mbit/s, which usually downloads games on Steam/Riot at a speed of 230-250 MegaBYTES per second. 

I installed EA App, ran it as administrator, and can not get it to download faster than 7MB/s (around 60Mbits per second).

I tried all the mentioned solutions in other threads,forums, youtube videos, nothing helped.

But an even bigger issue is this:

The EA App actually throttles my internet connection as soon as it starts downloading.

For example, in speed test I will do a test and it will be aforementioned 2000 Mbits/s

However, as soon as I start the EA App download of Battlefield 1, my actual internet speed goes all the way down to 60-120 Mbit/s range! 

I can even start a speed test, it will hover around 2000 mbit, at the same time I start the download process, and in the test the speed falls all the way down.

 

Something is very broken with the EA App because it hijacks the internet speed completely.

What is going on?

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  • Q_iz_Rvacke's avatar
    Q_iz_Rvacke
    New Novice
    2 months ago

    After I was done with this post, whenever I tried to do a speedtest, it would never actually go higher than 900mbit/s

    I went back to a previous system restore point, before EA App, and now my internet speed is back at 2000 mbit/s. 

    EA App and game download were the only factors in this, as I've reverted all the changes people on this forum and elsewhere suggested.

     

    So not only does the EA App throttle your internet speed during a download, it somehow also affects it afterwards. 

    The setting for "unlimited" works as intended, it's just they somehow take control of your internet and reduce the speed so the unlimited is not a whole lot. 

    After I finished with the restore point, I never again intend to install the EA App or play any games associated to it. 

    This requires proper investigation.

  • Q_iz_Rvacke's avatar
    Q_iz_Rvacke
    New Novice
    20 days ago

    Even after 30 days there are no official replies. This problem is replicable.

    If it helps in diagnosing the cause, the only out-of-ordinary thing is that my EA App was installed in another disk partition, other than C

    Regardless, this behavior simply is not acceptable. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    19 days ago
    Q_iz_Rvacke wrote:

    the only out-of-ordinary thing is that my EA App was installed in another disk partition, other than C

    I'm sorry, but if you alter the way the EA app is supposed to be installed on your system and you run into issues, I'm afraid there isn't much we can help with.

    I'd recommend completely removing (with Revo Uninstaller Free, for example) and reinstalling the EA app the way it's supposed to be installed to see if you're still experiencing this issue.

    Thanks.

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