Redeemed Products Not Showing. Please Help 🙏

Hi guys, 

I hope somebody can help as I have just spent an hour on the live chat with somebody who wasn’t acknowledging what I was saying & kept telling me to come here. 

I have just redeemed 4 keys for The Sims 3 expansions on EA Play. They all said ‘redeemed successfully’ and 2 of them installed fine. 

2 of them however (into the future & island paradise), took me to the product pages and are showing as ‘purchase for £XX.XX’ and there is no trace of them in my purchase history.  I waited the recommended half hour before seeking help & still no success. 

The agent in the live chat confirmed that they were redeemed using my account but was refusing to acknowledge that I don’t have access to them and we spent the last hour going around in circles. I even asked to raise a complaint several times to be told effectively ‘I am going to help you but I can’t promise that you’ll receive any contact, please check social media channels’.

I’m praying somebody here can put me in the right direction to access the products that I purchased. I would be incredibly grateful for any help 🙏