Support rejects 10 pieces of proof after following Hacked Account guide

I am completely stuck in an automated support loop, and I need a Tier 2 security specialist or Community Manager to manually review my case.

My EA account was hijacked, and the hacker changed the email address. I followed EA_Leeuw's official [GUIDE] EA Account Help: Hacked Account to the letter. I contacted support as a guest, provided my original email address, my linked Xbox Gamertag (RodneyWaffle), and full payment documentation just like the guide asks.

Despite providing 100% accurate information, the live chat agents blindly follow a script, tell me my details "didn't verify properly," and refuse to escalate the ticket. They are effectively locking a legitimate consumer out of their purchased library because a hacker altered the database first. As an Australian consumer, being permanently locked out of digital goods due to a third-party security failure without a reasonable remedy is incredibly frustrating.

To prove beyond any doubt that I am the rightful owner, I am attaching 10 pieces of evidence to this post that clearly trace my account ownership, billing history, and the hacker's footprint.

Proof of Account Linking & The Hacker's Email

Your support agents refuse to tell me what email is on the account, but your own login system exposes the hacker's address when I use my linked console credentials.

Attachment 1 (Microsoft Privacy Page): This screenshot from my Microsoft account privacy settings proves that EA is an active, authorized app linked to my profile.
Attachment 2 (EA Login via Xbox): The smoking gun. When I click the Xbox icon on the EA login page to sign in via my Gamertag, your system routes me to my hijacked account and attempts to send a verification code to the hacker's email: ru*****@hotmail.com.

Proof of Purchase (EA Origin)

I purchased The Sims 25th Birthday Bundle directly from the EA Store. I have attached the original Order Confirmation email showing exactly what was bought.

Attachment 3 (EA Receipt - Part 1): Shows the Order Date (05/02/25) and Order Number (1005902101995).
Attachment 4 (EA Receipt - Part 2): Shows the specific Sims packs included in the bundle.
Attachment 5 (EA Receipt - Part 3): Shows the final total of $59.95 paid via PayPal.

Proof of Payment Gateway (PayPal)

Attachment 6 (PayPal Transaction): This shows the exact transaction clearing through PayPal. It perfectly matches the EA Order Number (1005902101995) and displays the unique PayPal Transaction ID (13E80693DG411291E) for the $59.95 purchase.

Proof of Billing History (Bank Statements)

I used PayPal's "Pay in 4" feature, meaning the payments came directly out of my Commonwealth Bank account in four exact installments.

Attachment 7 (Bank Statement 1): Feb 5 deduction of $14.99.
Attachment 8 (Bank Statement 2): Feb 19 deduction of $14.99.
Attachment 9 (Bank Statement 3): Mar 5 deduction of $14.99.
Attachment 10 (Bank Statement 4): Mar 19 final deduction of $14.98.

(Note: Sensitive personal and partial credit card details have been redacted from these images for public forum safety, but the transaction dates, merchant IDs, and amounts are fully visible).

I have done absolutely everything right. I have provided the exact invoice numbers, the original email, the linked Gamertag, and the full financial paper trail.

Can someone please bypass the automated chat bots, look at this manual proof, and help me restore my account?