Verification code not sending to my email
i have had not this account but my other since 2021 and i have had no issues but i have gotten a new laptop and i wanted to sign in on my account and it keeps sending me a verification code to get into the game and i never receive it. i made another account on accident which is the one i am using now, it will send a verification code to this email super quick. i have been trying to get into my other account for about 4 days now. i have summited a dispute or whatever not gotten back to me. i have over 10 hours on sims 4 and mutilple legacies and i cannot get into my account. on my old laptop i can log in easily without a code, but for me to change anything on my account i must have a verification code but i cannot get one. they arent blocked, not in spam folder, i have plenty of gmail space. this is ridiculous, i dont even have 2 factor authentication on. i just want to play sims 4 man.4Views0likes1Commentaccount linked to xbox banned and appeal has still no response!
I have this case number 219395062 that was initially created on august 14th, it is september 8th and I still havent gotten a single email from the tos team regarding details about this ban. Im not sure what caused it and im 100% positive i didnt do anything to break tos. I had trouble resetting password and credentials for this account for the bf6 beta as it seems many others have had as well where my account was showing some @disabled.ea.com email address, at the time chat queues for support were so long i couldnt get in touch with anyone. so i found a workaround of logging into ea via my Xbox single sign on, this allowed me to reset my account email and password and i was able to play the beta! but once the first weekend was over the account was banned without explanation and when i view the penalties on this account they just say “you broke a rule” it has been well past the 10 days to get a response on appeals so now im here making some noise. i know yall on the forums cant do anything about this but i want you to know i have already exhausted all avenues and options and still have not heard anything back. i have spent hundreds over the years on ea games and now am unable to ever play them again on xbox. what a shame! yall really need to do better i have created several appeals and cases and chats all to no avail, support chatters all tell me the tos team needs to respond well they never do! i feel like im screaming into the void! i just want my account back this was 100% banned in errorSolved59Views0likes3CommentsIssues with Linked EA Account After Steam Hack
Hello, I’m reaching out to share my frustrating experience and hopefully find a resolution or advice from others who may have faced a similar issue. I purchased a game (Need for Speed Unbound) on Steam during winter sales. Haven't launched it since. And now I decided to play it. But when I try to launch the game, it logs into an EA account that I don’t recognize at all. I suspect this is a result of my Steam account being hacked some time ago (around May 2021), during which the hacker might have linked their own or a hacked EA account to my Steam profile. I contacted EA Support and after a detailed conversation, they confirmed that they don’t have the tools to unlink or fix the issue on their end. The best option EA suggested was to reach out to Steam Support to request a refund through Steam. However, since I bought the game almost a year ago, Steam won’t allow for a refund. So it means, I bought a game for a stranger or a hacker. In addition, EA Support mentioned that it’s not possible to contact the owner of the linked EA account, which leaves me feeling stuck. Has anyone else faced a similar situation with a hacked Steam account or linked EA accounts? If so, how did you resolve it? Any advice would be greatly appreciated. Also, if EA Support happens to update the situation in the future, it would be great to be informed. I don't want it to become a next-level hacking method (hacking steam accounts, linking own EA accounts to farm games accidentally purchased) so I hope this gets a solution fast14Views0likes1CommentEA denying access to my account
I have explained to EA in numerous occasions my situation. I do not have access to the email that is used for my account (my account is YEARS old). I removed EA as an app from my computer last year. I have provided EA with SO many specific details regarding my account that would be impossible for anyone else to obtain including purchase screenshots, private details related to my account and more. This live chat system absolutely does not work. How is there no other way to speak to a team member? I have spent so much time and money on EA for so many years, all I want is access to my account but I am constantly denied. One of the verifications is an IP address, this is ridiculous!!! IP addresses change all the time. Has anyone successfully recovered their account? I’m complete at a loss here.Solved13Views0likes1CommentMy Account Was Hacked and Email Changed
Hello, I haven’t logged into my account for a while, but today I noticed that my account has been hacked. The email address linked to my account was [edit: email address removed], but it has been changed by the hacker. Now I can’t access my account at all. My EA ID is MaYiSiin. Could you please help me secure my account and restore my access? I’m ready to provide any necessary information to verify my identity. Thank you.Solved8Views0likes2CommentsPermanent ban
My account was compomised on May 3rd, 2025. By May 5th, my EA account was banned. Within a few days of this compromise I had managed to recover the accounts that were compromised, and have not had any issues since. However when contacting EA sports in regards to the ban, I was advised that the ban was appropriate and that no further action would be taken. I just want my son to be able to play the Madden '25 I bought him. It's really frustrating as I don't know what else to do.Solved39Views0likes1CommentEA Account not sending Verification Code to Email
Hi All I have no clue how to get help from EA. I cannot find any chat or any email to send to so im posting here hoping someone could help I have an EA account, everytime i log in it says "We'll send a verification code to" but it never actually sends a code? the Email works as i can send and receive emails but it doesnt seem to receive emails from EA (or EA is not sending any emails so i can get the code so i can login) Please help.54Views0likes2Comments