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congaquiet's avatar
congaquiet
5 years ago
Solved

the EA installer app says that I

So im trying to reinstall EA desktop after uninstalling it and it says that its already installed and asks if I want to fire it up. When I click open and it just leads me o the file location of the EA desktop installer. Can someone help me? Ive already looked through all the files in my computer and task manager and not a single instance of EA desktop has appeared, besides the installer of course. I just want to play plants vs zombies and im getting frustrated. I used IObit uninstaller to uninstall the program

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  • jawbaws's avatar
    jawbaws
    5 years ago
    @congaquiet I managed to reinstall. It takes forever but...

    You go in to RegEdit/Registry Editor -> Edit -> Find -> type 'EA Desktop' -> Find Next -> delete anything that seems to relate to EA Desktop -> press F3 ('find next) and repeat until you've been through everything. Repeat again but search for 'Electronic Arts'.

    This is time consuming and also potentially dangerous as you are messing with Windows registry. Proceed with caution. In absence of a competent uninstaller from EA you don't really have much better option.

15 Replies

  • congaquiet's avatar
    congaquiet
    5 years ago

    When you say reboot do you mean reboot the computer or reboot something else

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @congaquiet 

    Yes, the computer.

    It is important that you clean the registry, either by hand or with a designed application.

  • congaquiet's avatar
    congaquiet
    5 years ago

    I have no clue why but I followed all the instructions and it still doesnt work. I cleaned it by hand, using ccleaner and registry editor and registry cleaner and it just doesnt want to install. Is there anything else I can do without having to do a factory reset?

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @congaquiet 

    Did you restarted your computer after the de-installation of EA Desktop or the Registry cleaning? 

  • congaquiet's avatar
    congaquiet
    5 years ago

    After the registry cleaning. The app is already uninstalled, and I am reinstalling the installation app again and again and it just isn't working. I have no clue why, but no instructions I follow is working. I uninstalled EA desktop because I was getting a loading bug whenever I wanted to install a game, it would just open up and just be loading for straight up hours. After googling it, I uninstalled EA desktop and tried to reinstall it and and that's when the bug happened. I looked through apps that would let me uninstall it and it just isn't there. I restarted my computer after cleaning the registry, all 4 times (as in I restarted my computer after each clean) and it just didn't work. I have no clue why.

  • jawbaws's avatar
    jawbaws
    5 years ago

    I'm having the same issue. I can't connect Game Pass to EA Desktop/Play so wanted to uninstall and reinstall to try again. The built in uninstaller didn't work (it would crash at the end leaving a partial non-working install left over).

    I ended up uninstalling using Bulk Crap Uninstaller, including 'leftover' files and have since used CCleaner and specifically deleted the registry entry mentioned in the link above. This has not worked.

    Now my flow is: Click EA game on Xbox app, Xbox app tells me I need to install EA Desktop, click install and see the attached, click 'Launch EA Desktop', it opens system32 folder in Windows Explorer...

    Really need help with this.

  • congaquiet's avatar
    congaquiet
    5 years ago

    Did you try the instructions given above? it hasn't worked for me but it may work for you.

  • jawbaws's avatar
    jawbaws
    5 years ago
    @congaquiet Yes.

    "I ended up uninstalling using Bulk Crap Uninstaller, including 'leftover' files and have since used CCleaner and specifically deleted the registry entry mentioned in the link above. This has not worked."

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