Ukrainian region
Ukrainian gamers asked for separation from Russia region for years on. We asked to add Ukrainian language to your app, add ability to choose any language in game, not just Russian, we asked to change...
Forum Discussion
Product: EA Desktop
Platform: PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Payments for Ukraine don't work! Delete russian rubles from Origin and EA Desktop
When did this happen? (dd.mm.yy hh:mm) Since 01.03.2022 and for the current time
Summarize your bug Payment
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to pay from Ukraine with russia currency (RUB)
What happens when the bug occurs? Payment isn't accessible in Ukraine in rubles currency
What do you expect to see? Successful payment. And UAH currency for Ukraine. Or any currency except russia currency (RUB)
Also, I'm expecting that EA will completely block russia and belarus as mentioned on the following page:
https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus?isLocalized=true
Hello.
You've written you help Ukraine players. But you forgot about Ukraine players.
You've written your games and content will no longer be available for purchase in russian region storefront on Origin or the EA app, including through in-game stores.
But your games no longer be available for purchase in Ukraine too.
In Ukraine, you set russian rubles as money currency. It's a very bad joke EA.
Since russian aggression was started, all transactions on credit cards with russian rubles are blocked.
In Ukraine now not possible to buy games in Origin and in EA Desktop.
You must delete russian rubles as available currency at all. It's a sanction that every solid company makes.
No one doesn't want to work with bl*od money (russian rubles).
Please, set for Ukraine's money currency UAH (hryvnia our national money currency), or another money currency like EUR, or USD.
This problem is global for all Ukraine users. And you know it. There're many of the same topics as this. And you only promise to fix it.
But after more than one year it's still the same problem. And it shows how EA listens to its customers actually.
If you don't fix it we can't buy games in your stores. And even more, it's about EA's reputation also.
FYI, the article about the updated EA Desktop App and the described problem:
EA App – the new Origin from Electronic Arts with the old rubles and without the hryvnia
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