Forum Discussion

Petra4551's avatar
Petra4551
Newcomer
9 months ago
Solved

Unable to Access Account

Hey there,

I tried linking my xbox account to my EA account so I can play my Game Pass game that apparently requires EA access. Apparently my xbox account is linked to an EA account that I don't have access to anymore, as the linked EA account was made with an email address that I made in high school, and I no longer have access to that email address to even update/reset the password. What are some next steps I can take, as I can't just create a random account access ticket?

advice
  • EA_Pulsar's avatar
    EA_Pulsar
    9 months ago

    Hey Petra4551 I understand that you're encountering some issues with the email address associated with your account. We cannot rectify this here on the forums. However, our support team is ready to assist you with this matter. 

    To change your old email, we will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. Please refer to this article for more information. 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey Petra4551 I understand that you're encountering some issues with the email address associated with your account. We cannot rectify this here on the forums. However, our support team is ready to assist you with this matter. 

    To change your old email, we will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. Please refer to this article for more information. 

Recent Discussions