EA Forums Online Security Newsletter - Volume 4/ 2026
Welcome to the fourth edition of EA Forums Online Security Newsletter Hello everyone, and welcome back to another edition of the EA Forums Online Security Newsletter! Last month, we explored the importance of Two-Factor Authentication (TFA/MFA) and how it adds an extra layer of protection to your account. If you haven’t enabled it yet, it’s definitely worth revisiting-small steps like that can make a big difference in keeping your account secure. This month, we’re shifting focus to something many players enjoy but don’t always think about from a security perspective: mods. Whether you’re customizing your experience in The Sims 4 or exploring content in Command & Conquer Remastered, mods can enhance gameplay, but they also come with risks if not handled carefully. Let’s take a closer look at how to stay safe when downloading, creating, and sharing mods. This edition is also the first edition of Season 2! You still have a chance to claim your points for the next 7 days for Edition 3 of the Newsletter! A new Season means you’ll need to register for Season 2 with a new class, but you will still use the same key you received upon first registration. Remember, you must choose a different class than the one you selected in Season 1. For example, if you picked Sentinel in Season 1, your options for the next Season are: Cipher, Scout, and Archivist. If anything is unclear, head over to the EA Forums Online Security Newsletter Badge Handbook, or feel free to ask questions here in the thread. Stay safe! Mods are a great way to personalize your game, but they also introduce something important- external content. Unlike official updates, mods are created and shared by other users, which means you’re placing trust in sources outside the game’s ecosystem. That trust needs to be earned, not assumed. One of the most common mistakes is downloading mods from unknown or unverified websites. A file might promise new content, better graphics, or gameplay advantages, but behind the scenes, it could contain harmful software. Attackers often rely on curiosity and excitement, especially when popular mods or trending content are involved. Even legitimate-looking mod pages can be misleading. Fake download buttons, shortened links, or cloned websites can redirect you to unsafe files. Taking a moment to double-check URLs, avoid suspicious redirects, and stick to trusted creators can help you avoid unnecessary risks. Another important point is that mods are not supported across all EA games. They are allowed only in The Sims 4 and Command & Conquer Remastered Collection. Attempting to use mods in unsupported games can lead not only to technical issues or account suspensions but also to security concerns, especially if you’re encouraged to install unofficial tools or bypass normal game protections. For those creating mods, security matters just as much. Sharing files responsibly means ensuring your content is clean, clearly described, and hosted on reliable platforms. Transparency builds trust within the community and helps others feel confident when downloading your work. It’s also worth remembering that game updates can affect mods. After updates, some mods may break or behave unpredictably. Downloading “quick fixes” from random sources in a rush to restore functionality is a common way players expose themselves to risk. Waiting for updates from trusted creators is always the safer choice. At its core, mod safety comes down to awareness and habits. Stick to reputable sources, avoid anything that feels rushed or suspicious, and treat every download as something that deserves a second look. A few extra seconds of caution can save you from much bigger problems later. The Sims 4 Mods Policy https://help.ea.com/en/articles/the-sims/the-sims-4/mods-policy/ Mods and Game Updates (The Sims 4) https://help.ea.com/en/articles/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/ How to Install Mods (The Sims 4) https://help.ea.com/en/articles/the-sims/the-sims-4/how-to-install-mods-the-sims-4/ Command & Conquer Remastered – Modding FAQ https://www.ea.com/games/command-and-conquer/command-and-conquer-remastered/news/modding-faq Last month’s discussion focused on the importance of TFA/MFA and how it helps protect player accounts. As always, the community brought a mix of practical advice, technical insight, and real awareness to the conversation. The featured comments below were selected based on their relevance to the topic, depth of explanation, educational value, and their potential to help others better understand account security. Practical Security Made Simple ElhaSims Choose a method: Authenticator app, Text Message, or Email. Step-by-Step 2FA Setup: Step 1️⃣: Log in to the desired account. Step 2️⃣: Go to "Security Settings" or "Account Security". Step 3️⃣: Select "Two-Factor Authentication" or "Two-Step Verification". Step 4️⃣: Select Send code. Step 5️⃣: Enter the generated verification code... Highlighted for: Clear, step-by-step breakdown that’s easy for anyone to follow Focus on accessibility, helping less experienced users take action Turning awareness into something practical and usable immediately Real-World Impact of TFA NoikaSims Situations where TFA would have prevented an attack could be: Stole your account in case you have been victim of phishing. Get access to your bank account and make transactions. If there is a data breach and accounts and passwords are filtered. Someone guesses your password and tries to log into your account. Recognized for: Strong real-world framing of common attack scenarios Making the benefits of TFA tangible and easy to understand Reinforcing why “it won’t happen to me” is a risky mindset Deep Dive into How TFA Stops Attacks Asmodeus566 Two-factor authentication (2FA/MFA) prevents unauthorized access by requiring a second form of verification... It effectively stops automated bot attacks, 99% of bulk phishing, and 66% of targeted attacks...(...) Highlighted for: Detailed breakdown of multiple attack types (phishing, brute-force, credential stuffing) Strong educational value for users wanting to understand the “how,” not just the “what” Bridging technical concepts with practical security outcomes Thank you to everyone who took part in the discussion, whether you shared detailed insights, personal experiences, or simple takeaways. Every contribution helps build a more security-aware community. EA Forums Online Security Newsletter Quiz - Volume 4/ 2026
Account falsely banned. Live Chat is extremely rude.
Dear EA Team, I’ve been trying to look for help for the past 3 months now and still no luck. My Apex account has been Hijacked and got banned for Gameplay Enhancement which I was most definitely not using. 3 days ago, I got the message that My username has been changed. Turned off 2 step verification.Password changed. I managed to secure my account. So I tried to appeal for the Ban with 100% proof that I was hacked, I always get the same message that my appeal has been declined. I feel like not a real Human being is looking into my Situation. So I had to Chat with an Agent to help me out, because the Email Us option is missing. This was his response. See Attachments. Why am I being treated like this? I really didn’t deserve to be treated like this. I’ve spent over 3k hours playtime and $10k plus on Apex Legends and still get punished for supporting the game. The sad part about this entire Situation is that I mainly play on Console because I thought I wouldn’t run into Cheaters on Console. The real Cheaters on Console are still not banned. So I am asking kindly to look into my problem. Best Regards
Xbox account link problems
I keep trying to link my Xbox and EA accounts but I keep getting this error Your accounts can’t be linked because your Xbox account hollowfield already linked to your EA Account for 69*****@disabled.ea.com. An EA Account can only be linked to one Xbox account in its lifetime. I have only ever had 1 Xbox and 1 EA account so I'm not sure what the problem is.
Need help from a community manager regarding missing items from account
Hi since the launch of bf6 there have been items missing from my account that were earned through the road to bf6 event, i completed the event on the last day of the event see screenshot A fix was supposed to roll out about 3 months ago to fix this but alas its still missing I have been talking to support about this since about October of last year but sadly not much has happened over those almost 7 months Any help is deeply appreciatedi moved the sims 4 to an external hard drive
i moved the sims 4 to an external hard drive and now clothes and other things are shown as white with red and questionmarks. I did everything right according to the internet (choosing a different location for the sims to download etc.) and i also putted the documents in there but it still isn't working. and its not about CC. But basically everything because the other things have black markings. If anyone can help me out, that would be amazing! Thank you :) This is what i see:Logging in again
Hey guys! For some context I made an EA account about 7 years ago.. I remember the EA ID, however don't remember the email/have access to it again. Is there a way to get back to it? I still can play on my Xbox with this account however I really want to keep all my items and progress secure as I try to play on laptop with the same account! When logging on via my EA app on laptop, it doesn't let me put in a password without 2FA going to the email that I don't have a hold of anymore :(
