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mberc1718's avatar
mberc1718
4 years ago
Solved

Unable to download games

When I go into the EA Desktop Beta and click on any game to download it, I am brought to a screen that says, "Included with your EA Play membership" and I click on the blue "Download" button.

After I do that, a smaller window pops up (Download options) displaying the install location, the disk space required, the time it will take to download, and the language preference. However, there is no option for me to proceed with the download. I can't even change the install location (although I can partially see the button I would click to change it); I just scroll up and down or click out of the window.

Am I doing something wrong or missing something?

discussion
  • Jedster000's avatar
    Jedster000
    4 years ago

    Had the exact same problem.  Hit the "tab" key which will bring you to another button to actually let you download!

6 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mberc1718 

    It looks like there is part of a button visible to the right of where it says c:\program........

    Try clicking that and let us know if you can proceed, thanks.

  • mberc1718's avatar
    mberc1718
    4 years ago

    I tried to click on it but I can't; instead, it clicks on the scroll bar. It's as if the window should be bigger.

  • Jedster000's avatar
    Jedster000
    4 years ago

    Had the exact same problem.  Hit the "tab" key which will bring you to another button to actually let you download!

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Jedster000 wrote:

    Had the exact same problem.  Hit the "tab" key which will bring you to another button to actually let you download!

    @mberc1718 

    Does this help you out?

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