Why are my downloads stuck on "preparing"

Hello to the EA Community. I am new to the EA App, and yesterday at night, i bought Abox game pass to download some games i like, starting with F1 24. I was requested to download the EA App, so i did. Once i start to download the game, i see that it goes to 2%, then is stuck on that 2% and says "Preparing". I wanna know what's the problem with it.