Apex Ban After EA Automatic Refund
Hello EA Community and Support Team,
I need assistance regarding my banned EA account.
I recently purchased an Apex Legends Pack through the official website. My payment was successfully charged, but an error occurred during the transaction. Despite the error, I received the Apex Coins in my account.
However, EA's system automatically processed a refund without any request or action from me. Shortly after this incident, my EA account was banned.
I would like to clarify that I never intentionally requested a refund or engaged in any fraudulent activity. I believe this was caused by a technical or payment processing error.I have already submitted an appeal, but I have not received any updates.
Case Number: #257638809
Could an EA representative please review my case and provide an update? I sincerely hope this issue can be investigated fairly and my account access can be restored.
Thank you for your help.
Hey mrpoomlak
If you think that the suspension on your account was applied by mistake, get in contact with us using the information in the article below:
