APP WILL NOT OPEN

I have tried since 2024 to play the sims on the EA App and had no luck, so gave up. We changed our router and have even moved house since the error code 10005 has appeared out of nowhere and I have done everything I can possibly do, EA are terrible to communicate with and there is no obvious phone number to call. I've cleared the cache many times, uninstalled the app multiple times and even turned it off and on again! I've tried opening it using a different account, nothing is working and I've paid £100's to play Sims 4 and I can't even enjoy playing. Someone, please help me, I'll even give out my phone number and someone can facetime me whilst I show them what happens. It is insane and I just want to be able to play the game.