EA App launcher crashing (EALauncher.exe / EALaunchHelper.exe, 0xc0000005)

Constant “Stopped Working” entries in reliability monitor even after Repairing Reinstalling and Recovering.System reliability was stable before the most recent update.Also causes crashes with the sims 4.Sfc scans come back clean.Dism image cleanups come back clean.Graphics drivers are up to date.The issue is the most recent update .Please fix.

Same issue here. It’s ruining my reliability score. Has to be from the update. Mine started at the same time. No matter how I close the app it throws an error on monitor.

Yes, I can confirm that I am also experiencing numerous errors reported in the Windows Event Viewer. The issue occurs most frequently when closing the EA App. Clearing the application cache or performing a clean reinstallation of the EA App does not resolve the problem.

Same issue I’m having

Deleted the %localappdata% for EA app, added launch in admin compatibility for the EA app. Launched one time and actually got through to the game menus, Press any button screen and once I pressed a key it crashed. It now has subsequently crashed every time since, at the preparing game screen just like yesterday. I’ve been cleaning the cache, rebooting, and it logs the same crash in Event Viewer every time. 

Since the EA app auto-updated to version 13.743.0.6256 in early July, all of its background processes crash repeatedly on my PC, and EA SPORTS WRC now crashes to desktop a few minutes after launching. The game worked perfectly through June.

System:

• Lenovo Legion T5 26IAB7, 12th Gen Intel Core, 32 GB DDR5
• Windows 11 25H2, build 26100.8737
• EA app version 13.743.0.6256 (MSI: EAapp-13.743.0.6256-14457257.msi)

Crash signatures from Windows Event Log (Application Error 1000):

ProcessExceptionFault offset(s)Faulting moduleEADesktop.exec00000050x2f6a3ntdll.dll 10.0.26100.8737EALauncher.exec00000050x125480, 0x124be9EALauncher.exeEALaunchHelper.exec00000050x3cc660, 0x3cbe99EALaunchHelper.exeEABackgroundService.exec00000050x729ed0, 0x729639EABackgroundService.exeEALocalHostSvc.exec00000050x32c510, 0x32bca9EALocalHostSvc.exe

The offsets are identical on every crash, across multiple days and reboots, which points to a bug in the client rather than anything random on my system. The processes crash within minutes of starting, then restart and crash again in a loop. EA SPORTS WRC dies mid-stage a few minutes in, presumably when the background service/anticheat connection is lost.

Troubleshooting already done (none of it helped):

• Full clean reinstall of the EA app, including manual deletion of leftover folders in Program Files, ProgramData and AppData — crashes resume immediately with the same signatures
• Antivirus (ESET) real-time protection, HIPS and firewall fully disabled — still crashes
• sfc /scannow — no integrity violations (CBS.log clean)
• Analyzed the WER crash reports: the loaded-module lists of the crashing EA processes contain only Windows and EA modules — no third-party DLLs are injected, so no local software is interfering
• RAM upgraded from 16 GB to 32 GB — no change
• Verified game files
• Uninstalled the latest Windows quality update (KB5092427) as a test — no change

Notable: Battlefield 6 and Battlefield 2042 run perfectly for full sessions on the same install, while EA SPORTS WRC dies a few minutes in. This is consistent with the crashing background services: the BF titles (Javelin anticheat) don't seem to depend on the EA app services mid-session, whereas WRC (EA AntiCheat) drops as soon as EABackgroundService crashes. The problem is in the EA app services, not the games or this system.

I have WER Report.wer files attached.

Could you confirm whether this is a known issue in 13.743.0.6256 and escalate it? Other users appear to be reporting the same ntdll.dll / c0000005 signature with this version.

Thanks!

What's going on with the latest EAapp update to PCs or laptops? After the latest update I face some specific errors to the event viewer (like faulting application name: EADesktop.exe or EALauncher.exe, EA local Host Svc. Exe, EASteamLauncher.exe etc, all of them related to EAApp). All these errors began after the latest EA desktop update. There weren't there before for sure! I noticed exactly the same errors to both of my machines (desktop custom pc Rog strix x570f gaming, Nvidia 3080, amd Ryzen 5800x) and dell ALIENWARE ac16250 laptop.  It's the latest update at fault. App recovery and clean reinstall of EA app didn't fix them. So yes! There is a bug which triggers these errors every time I open or close the EAapp. My FC26 just crashed once..Don't you test your updates before releasing them???

Yep it’s definitely latest update errors like these did not exist prior

When launching the EAapp, errors appear in the Problem and Computer Stability Log.

EA app version: 13.743.0.6256 opens normally, you can navigate through sections normally, and the EA app sections, settings, and so on open. There are no visible crashes or freezes.

However, error entries appear in the "Problem and Computer Stability Log," starting from the time the app launches and until you close the app

Same here, and also the EA WRC started to crash. Game starts, and after 1-2 minutes, the game just disappears with no error messages. I tried re-installing the EA app and the WRC, but it did not help.