can't load sims

Other sims players have reported this issue in this thread:

https://forums.ea.com/discussions/ea-app-technical-issues-en/e-a-app-issue/13198646

This issue is widespread and it has occurred since the latest pack/patch release - so there may be a few duplicate topics in this ea app forum related to the sims and the ea app.

cbannister11​  This won't delete your saves.  They'll be in the same location they always have been.  You won't be able to access them from the new account unless you move them over, which you can do IF the game works in the new account.  But please first test with nothing moved over at all.

will this take away my saves tho

cbannister11​  Then uninstall the EA App, create a new admin user account on your Mac, reinstall the App there, and see whether it loads properly.  With the new user account, don't link it to your Apple ID (you can skip that step), and don't import any settings from your old account.  You can sign into your existing EA account; there's no need to make a new one.

If this doesn't help either, let me know whether you use a third-party antivirus or some kind of cleaner app.

yeah didn't work

cbannister11​  Trash the EA App and download a new copy.  When trying to open it, right-click it and select Open.  This gives added permissions.

itssvee​  It looks like you've installed Sims 4 somewhere iCloud Drive is syncing.  That could be the problem here.  Please uninstall the game and reinstall it to the default location:

[Macintosh HD]/Applications/EA Games

You may or may not see the Macintosh HD part; if the file path starts with /Applications, it's correct.

tc5bskvexkxv​  Please describe your issue in your own words, and list the steps you've tried already that haven't worked.

no it doesn't work at all

same i haven't been able to load in at all since updating my mac, i have done everything suggested by ea themselves

ugh same, ive been cleared the cache, restarted my Mac, re download it for the 7th time and nothing seems to be working