Please help
The EA App is saying my Game Library is empty despite years and thousands of dollars of purchases. I've tried repairing the app, logging out and back in, and uninstalling and reinstalling. Still says my game Library is empty. It also says that I don't have Sims 4 installed, even though I doNo launch entitlement for SimCity Societies Destinations (DR:104042800)
The EA app never issues the licence for my SimCity Societies Destinations add-on, so Destinations can't be launched. • The EA app log (ProgramData\EA Desktop\Logs\EADesktop.log) says on every start: "Skipping license request because no launch entitlement was found for offerId=[DR:104042800]". DR:104042800 is the Destinations offer (slug simcity-societies-destinations). • "Manage add-ons" shows Destinations as Installed (2.92 GB), but launching it is routed to the base game offer (DR:80737000), and only the simcity5_na licence is ever issued, never simcity5_cp1. • Already tried: Repair, a licence cache reset (App Recovery > Clear cache, reboot), and running the EA app as administrator. Live chat confirmed it's server-side and logged a bug (case 257720257; EA Help report 70b2620b-9489-4756-ac60-9c224db28759). Also: the game page only shows "Standard Edition owned", and launching SCSDestinations.exe just starts the base game. Support's suggestion to copy the Destinations folder into the main install folder broke the base game; I had to undo it with Update + Repair. Could someone from the EA app team check why my account has no launch entitlement for this offer?BF6 Epic Purchase Fails With EC:10011, Steam Version Works
I purchased Battlefield 6 Standard Edition through the Epic Games Store on October 25, 2026, for $30.59, and I couldn't even get the game installed because of an EA account authentication error. Every time I clicked Install through Epic, the EA app would open and give me this error: "Account error when switching accounts. Your game couldn't be launched because a login error occurred from Epic. Try again later. If the problem continues, contact EA Help." **Error code: EC:10011** At one point, the EA app also claimed I didn't have access to the game, even though Epic confirmed my purchase. For context, I'm on Windows 11, and my EA account is already linked to Steam. I previously had Battlefield 6 installed through Steam, but I was specifically trying to launch my newly purchased Epic version through the Epic Games Launcher. Here's what I already tried: - Completely closing and restarting EA, Epic, and Steam. - Clearing the EA app cache through App Recovery. - Clearing the Epic Games Launcher cache. - Ending the EA Background Service through Task Manager. - Restarting my computer. - Checking my linked accounts through EA Account Settings. - Attempting to start the installation directly through Epic instead of Steam. Nothing worked. The same EC:10011 error appeared every time. What makes this even more frustrating is that I eventually purchased Battlefield 6 AGAIN through Steam for $69.99, and that version works perfectly fine. I can now access the full game and multiplayer without any issues. So I ended up spending **$100.58 on two copies of the same game** just to play with a friend. I've already requested a refund for the Epic purchase. I'm posting this because this appears to be an issue with the authentication process between Epic and EA, rather than Battlefield 6 itself. I also couldn't find a way to submit an actual support message to EA about the issue. Can an EA Community Manager or someone familiar with the EA app's account authentication process look into EC:10011? Is this a known issue with Epic purchases, and is there an actual fix? I'd appreciate it if this could be passed to the appropriate technical team. Buying a game through an authorized storefront shouldn't result in this much troubleshooting, especially when the exact same game works immediately through another launcher.
My EA app won’t open
every two or three months it would say ea app wants wants to make changes your password to allow this. I changed my password multiple times it won’t work. I use my saved passwords and my pass keys. It don’t work. it just physically won’t let me open the app and I also cannot play the Sims since I cannot open the app. My EA app won’t work. It won’t let me open it. I put in multiple passwords that I know I put in my laptop password I put in everything it won’t work. I even put in my email. It won’t work. Nothing will work so it’s either. I’m about to delete the EA account or something like that, but I spent my money for the my first pet and cats and dogs so I would like a refund if I cannot get my EA app open. and then sometimes when I’m even playing the Sims, it randomly just shut down.
'Failed to Launch Game: An Error on Our End' for Multiple Games. Any Fixes?
I read all the forum messages about this issue from 3 years ago and tried all their solutions. I sent in a ticket to EA Games. I cleared the cache, restarted everything, went into the EA Games folder in my program files, tried running as administrator, tried everything else people mentioned. I forced a game update, an app update, and all produced no results. What is the point of having a game you can't open? I never had this problem before the app. Yes, my new laptop meets and exceeds all requirements. Running Windows 11. What else can I do? And if the error is on EA Games end, why can't they fix it? CM title edit
Can't play offline
Whenever I go offline and start The Sims 4 either from desktop icon or within the EA Launcher, I get an error in the app saying "You've been offline for a while. Restart the app and sign in so we can make sure it's really you. Then you can get back to playing games offline. Error Code: EC:200" I restart the app, I log in, everything loads, I go offline, I start the Sims 4, and I get the error again. This was not occurring before the emergency fix was rolled out. I'm playing with mods. Sims 4 is NOT updated to the latest. (because I want to play offline)
